Global Account Director - Install Base

Global Account Director – Install Base

Join to apply for the Global Account Director - Install Base role at Redzone

This position is Full Time, Exempt, Remote and requires travel up to 60% of the time, as required per seasonal business needs.

Job Description

The Install Base Global Account Director is responsible for managing, retaining, and expanding relationships with QAD Redzone’s existing customer accounts. This role focuses on ensuring customer satisfaction, driving adoption of Redzone modules, and uncovering new revenue opportunities through expansions, upsells and renewals. The role acts as a trusted advisor, partnering closely with Customer Success, Implementation & Coaching, Development / Engineering and executive stakeholders to maximize the value customers receive from their Redzone investment.

Key Responsibilities

Account Management & Retention

• Serve as the primary relationship manager for an assigned portfolio of Redzone customers.
• Drive account retention through proactive engagement, renewal management, and ensuring customer satisfaction.
• Monitor customer health and adoption metrics, taking action to mitigate churn risk.

Expansion & Growth

Customer Advocacy & Partnership

Cross‑Functional Collaboration

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Business Consulting and Services and Accounting

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