Multi-Account Customer Service Representative (COR) - Houston, TX

Multi-Account Customer Service Representative

As a Multi-Account Customer Service Representative, you will provide exceptional support for several different accounts, offering white-glove service. This dynamic role involves handling a variety of calls, ranging from 2-3 minutes to 30 minutes, depending on the account. You will process tasks like message taking, order placement, appointment scheduling, troubleshooting, and managing sensitive information, all guided by step-by-step processes to ensure success.

We emphasize strong customer service, accuracy, and dependability, with daily monitoring of tone, notes, and overall performance. Most days are high-volume, with back-to-back calls requiring focus and efficiency. While some accounts involve minimal interaction, others require in-depth troubleshooting or handling sensitive content. You will receive live support and guidance to remain effective and confident on every call.

This role includes a tiered structure that allows you to advance and earn raises as you complete training for progressively more complex accounts. Training takes 10-12 weeks, with hands-on practice on the phones to prepare you thoroughly for each account.

Minimum Technical Qualifications

• We do not provide equipment. A Windows-based laptop or desktop is required. No Macs, Chromebooks, Tablets or iPads PC must have at least 8GB of RAM, preferably 16GB or higher
• Strong technical, and problem-solving skills
• Hardwire Connection to the Internet (No WiFi) Minimum download speed : 20mbps (Verify at www.SpeedTest.net) Minimum upload speed : 10mbps (Verify at www.SpeedTest.net) Cannot have any Mobile Hotspot or Satellite Internet Providers
• Dual Screens and a High-Quality Headset

Minimum Experience

Minimum Job Qualifications

Availability

Compensation and Benefits

Note : Some benefits are subject to eligibility requirements, including employment term and other factors.

About Us

Frontline Call Center is a W2 employer that does not hire independent contractors.