Field Service Engineer IIEmsar • Portsmouth, VA, United States

Field Service Engineer II

Emsar • Portsmouth, VA, United States

1 day ago

Job type

Full-time

Job description

Equipment Management Service And Repair EMSAR, Headquartered In Wilmington, Ohio, is a fast?growing national technical services company providing maintenance, repair and installation services to OEMs in the healthcare, laboratory, self?service kiosk, and critical power sectors.

Portfolio of Services

On?site technical field support, including maintenance & repair
FDA field change orders (recalls)
Bench repair and remanufacturing
Installation
Call center
Contract manufacturing and logistics
FDA compliance and validation
Project management
Training and education

Discussion of Responsibilities, Mission, and Strategy

We are looking for a Field Service Engineer II who is passionate about our core mission to customize and deliver the best and highest quality solutions to our customers. This advanced?level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including laboratory instrumentation, medical testing devices, kiosk equipment, power three?phase high?voltage UPS and distribution equipment and / or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client?facing representative for the organization and is expected to perform efficiently, effectively and represent EMSAR in a professional manner.

Provides on?site preventative maintenance, minor repairs, performance verifications, calibrations, and software / hardware upgrades on EMSAR?supported equipment.

Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.

Provides advanced level of engineer support and service work.

Responsible for customer satisfaction pertaining to services provided.

Responsible for following quality practices specified by EMSAR and product vendor.

25% of daily duties include managing / completing assigned work orders in EMSAR's Computerized Management System platform, Servicemax.

Provides accurate and timely reporting of service status and escalations pertaining to services.

Maintains a professional appearance at all times with regard to dress, personal appearance and tools and equipment.

Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform complex work tasks.

Promotes teamwork and cooperation between EMSAR associates and partner staff.

May serve as mentor to junior level field service associates.

May be assigned lead activities for field service operations.

Works regularly with the appropriate dispatcher for work assignments.

Maintains a safe work environment, follows safety instructions / training, and utilizes appropriate safety equipment.

Follows client quality requirements pertaining to services provided.

Supports and applies appropriate quality system processes.

Performs additional duties as needed and / or assigned by supervisor / manager.

Discussion of Personal Characteristics and Fit

Analytical : Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.

Technical competency : Demonstrates a thorough understanding of the maintenance and repairs of the EMSAR?supported equipment.

Technical skills : Proficient in the use of field service tools and equipment; able to optimize performance, troubleshoot, and repair equipment independently.

Advanced level technical skills.

Oral / Written communication : Excellent verbal and written communication skills.

Interpersonal skills : Effectively communicate in a way that results in positive internal and external relationships.

Planning / organizing : Associate is able to prioritize and plan activities, use time efficiently and develop realistic action plans.

Relies on experience and judgment to plan and accomplish goals.

Familiar with a variety of field concepts, practices, and procedures as a field service engineer for one or more divisions.

Ability to exercise critical thinking regarding engineering support problems and solutions; works independently with limited or no direct supervision.

Minimum Education and Experience

High School diploma or equivalent, 4?8 years technical experience, valid driver license and liability insurance, ability to drive personal, fleet and / or rental vehicles.

Associate degree or trade school degree, 2+ years technical or related experience, valid driver license and liability insurance, ability to drive personal, fleet and / or rental vehicles.

Bachelors degree in the related field, 1+ year technical experience, valid driver license and liability insurance, ability to drive personal, fleet and / or rental vehicles.

Work Environment and Physical Demands

Extensive periods of sitting at a computer terminal documenting services; extensive periods of standing and walking while performing services.

Frequent bending, squatting and stair climbing.

Use of both hands without restriction; ability to manipulate small hand tools.

Ability to lift up to 50 pounds and move up to 125 pounds without assistance.

Regional day and overnight travel required.

Seniority Level

Mid?Senior level

Employment Type

Full?time

Job Function

Information Technology

Industries

Packaging and Containers Manufacturing

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Field Service Engineer Ii • Portsmouth, VA, United States

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