Commercial Lines Client Service Manager
JOB SUMMARY
Support Producers in winning new clients and retaining existing clients through use of commercial insurance expertise, technical knowledge, and problem-solving skills.
Exercise independent decisions relating to client analysis of coverage and program recommendations for existing clients.
In addition to client facing responsibilities, supervise a team of insurance service professionals. Drive success within the team through monitoring performance and productivity and coaching and mentoring teammates.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.
Specific activities may change from time to time.
- Build and maintain key client and carrier relationships by phone, email and in person.
- Develop and execute a comprehensive client service plan for all assigned accounts to address their business needs and risk management goals.
- Continually seek cross-sell opportunities and suggest new lines of coverage.
- Partner with team to monitor and manage the renewal process for assigned clients.
- Formulate a plan with Producer to conduct relationship management meetings and / or visits with assigned clients.
- Serve as subject matter expert for questions and issues related to assigned area.
- Manage team members, including hiring, coaching, monitoring, setting goals, completing evaluations, enforcing accountability, and developing strengths to lead to success.
- Identify team challenges, provide support, and follow through to resolution.
- Identify and recommend techniques and practices to improve operational efficiencies.
- Other duties and responsibilities as requested by management.
QUALIFICATIONS
Required Qualifications :
The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's Degree or equivalent education, training and work-related experience
2. Seven years of experience in insurance industry
3. Insurance P&C license
4. Highly effective written and verbal communication and facilitation skills
5. Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications :
1. Supervisory experience
2. Knowledge of insurance-specific systems and applications
3. Industry designation such as Certified Insurance Counselor (CIC), Chartered Property & Casualty Underwriter (CPCU) and Certified Insurance Services Representative (CISR)
Commercial Lines Client Service Manager
Support Producers in winning new clients and retaining existing clients through use of commercial insurance expertise, technical knowledge, and problem-solving skills. Exercise independent decisions relating to client analysis of coverage and program recommendations for existing clients. In addition...
Commercial Lines Account Manager - Insurance - REMOTE
Manage Commercial Lines client accounts with the focus on building and/or strengthening relationships by providing exceptional customer service. Commercial Lines for Account Manager positions. Commercial Lines Property & Casualty insurance experience. We are known for the great care we take with...
Client Services Manager
The Client Services Manager will play a pivotal role in ensuring client satisfaction and success. We are seeking a dynamic and experienced Client Services Manager to join our team. This individual will lead client calls, analyze program data and engagement metrics, collaborate closely with internal ...
Client Services Manager
The Client Services Manager will play a pivotal role in ensuring client satisfaction and success. We are seeking a dynamic and experienced Client Services Manager to join our team. This individual will lead client calls, analyze program data and engagement metrics, collaborate closely with internal ...
Commercial Lines Client Service Manager
Client Service Managers at this location assist the account managers in maintain insurance policies for the clients. Commercial Insurance Client Service Manager. Commercial Insurance experience is. ...
Select Commercial Lines Account Manager - Tampa, FL
Manage and coordinate all service activities for commercial lines clients $2,500 in revenue or below. Manage client account in accordance with USI guidelines and key performance indicators. Serve as primary contact, responsible for developing and maintaining strong client relationships. Accountable ...
Commercial Lines Account Manager - Insurance - REMOTE
Manage Commercial Lines client accounts with the focus on building and/or strengthening relationships by providing exceptional customer service. Commercial Lines for Account Manager positions. Commercial Lines Property & Casualty insurance experience. We are known for the great care we take with...
Commercial Lines Account Manager
As an Account Manager it is important to provide professional and courteous service to our clients, carrier representatives, Underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Responsible for overall retention of accounts...
Tax Manager, Private Client Services
A Private Client Services (PCS) Manager is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high ...
Senior Manager (Fractional CFO) - Client Advisory Services
Manager develops working relationships with HORNE Construction clients to deliver top client service while also striving for technical excellence and team success by serving as Fractional CFO, Controller, and Advisor, overseeing all financial aspects of project accounting and financial reporting. Ma...