Guiding a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance the fan support experience through AI and automation in a flexible remote environment. Key responsibilities Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools Own the technical vision for core support tools and integrations, ensuring operational excellence Collaborate with cross-functional teams to define the roadmap and communicate technical decisions effectively Required qualifications 5+ years of engineering experience with a focus on coding 2+ years of experience as an engineering manager leading productive teams Proven track record in delivering industry-leading user experiences in customer support software Experience with AI agent optimization and custom tools for support efficiency Familiarity with various technologies including Python, AWS, and customer support tools
Engineering Manager • Burbank, California, United States
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