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JJS Hospitality, LLC
Guest Service AgentJJS Hospitality, LLC • Missoula, Montana, United States
Guest Service Agent

Guest Service Agent

JJS Hospitality, LLC • Missoula, Montana, United States
30+ days ago
Salary
$15.00 hourly
Job type
  • Part-time
  • Quick Apply
Job description
Join our team and help create exceptional guest experiences from the moment guests arrive until the moment they depart.

We are seeking a dependable, energetic, and customer-focused Guest Service Agent who takes pride in delivering outstanding hospitality. This is a dynamic role that combines front desk operations, guest relations, and support for daily hotel operations. The ideal candidate is reliable, detail-oriented, flexible, and enjoys working in a fast-paced environment where no two days are the same.

What You'll Do:
Guest Services & Front Desk Operations:
  • Welcome guests with a friendly, professional attitude and provide efficient check-in and check-out services.
  • Answer incoming phone calls and respond to guest questions, requests, and concerns promptly and courteously.
  • Process payments accurately, including cash, credit cards, checks, and other accepted payment methods.
  • Balance and verify financial transactions while maintaining accurate records.
  • Manage room assignments, key distribution, and guest account information while protecting guest privacy and security.
  • Maintain accurate documentation related to reservations, registrations, billing, guest requests, and maintenance concerns.

Guest Experience:
  • Deliver exceptional customer service and proactively assist guests throughout their stay.
  • Resolve guest concerns and escalated issues with professionalism, empathy, and a solutions-oriented approach.
  • Respond to and follow up on guest requests to ensure complete satisfaction.
  • Provide information regarding hotel services, amenities, local attractions, and property policies.
  • Serve as a positive ambassador for the hotel and its commitment to hospitality excellence.

Hotel Operations Support:
  • Work closely with housekeeping and maintenance teams to ensure guest needs are met efficiently.
  • Assist with breakfast service and ensure guests have a welcoming start to their day.
  • Support laundry operations as needed to help maintain smooth hotel operations.
  • Follow all hotel safety, security, and operational procedures to provide a safe environment for guests and team members.

What We're Looking For:
  • Reliable, dependable, and detail-oriented with a positive attitude.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and professional in busy or challenging situations.
  • A genuine passion for customer service and hospitality.
  • Flexibility to work overnight shifts, weekends, holidays, and varying schedules as needed.
  • Previous hotel, hospitality, retail, or customer service experience is preferred but not required.

Why You'll Love Working With Us:
  • Be part of a supportive and team-oriented work environment.
  • Develop valuable hospitality and customer service skills.
  • Enjoy a variety of responsibilities that keep each day engaging and rewarding.
  • Make a meaningful impact by creating memorable experiences for every guest.

If you enjoy helping people, thrive in a fast-paced environment, and are passionate about hospitality, we'd love to hear from you.

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    Guest Service Agent • Missoula, Montana, United States

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