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Customer Support LeadVirtualVocations • Columbia, Missouri, United States
Customer Support Lead

Customer Support Lead

VirtualVocations • Columbia, Missouri, United States
16 days ago
Job type
  • Full-time
Job description
Providing advanced technical support and operational leadership, the full-time remote Customer Support Lead will coordinate daily support operations, mentor team members, and serve as the primary escalation point for complex customer issues. Key responsibilities Troubleshoot complex support issues and monitor support queue health to meet service level agreements Lead daily Support Scrum meetings and facilitate communication of priorities and progress among team members Mentor and coach Customer Support Specialists, ensuring effective service delivery and continuous improvement of support processes Required qualifications Minimum of 4+ years of customer support experience with advanced product knowledge Demonstrated ability to lead and mentor peers in a support environment Experience with support metrics, service levels, and operational reporting Strong customer service and conflict resolution skills Proficiency in Microsoft Office, Teams, and support management systems
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Customer Support Lead • Columbia, Missouri, United States

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