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Customer Care RepresentativeVirtualVocations • Athens, Georgia, United States
Customer Care Representative

Customer Care Representative

VirtualVocations • Athens, Georgia, United States
29 days ago
Job type
  • Full-time
Job description
Dedicated to making a positive difference, the full-time National Customer Care Representative will address donor inquiries and provide scheduling assistance through various communication channels, contributing to Vitalant's life-saving mission remotely. Key responsibilities Investigate, diagnose, and troubleshoot donor inquiries and issues, providing suitable solutions while adhering to response times and guidelines Cultivate lasting relationships with donors through interactive communication channels, including website, chat, text, email, and phone Identify recurring system or application issues and escalate them to the leadership team for resolution Required qualifications High school diploma or GED Proficient computer skills Two years of customer service experience required One year of technical customer service support preferred One year of text, chat, and social media customer support preferred
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Customer Care Representative • Athens, Georgia, United States

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