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Technical Account ManagerVirtualVocations • Honolulu, Hawaii, United States
Technical Account Manager

Technical Account Manager

VirtualVocations • Honolulu, Hawaii, United States
30+ days ago
Job type
  • Full-time
Job description
Serving as the primary technical owner for an assigned portfolio of customers, the full-time remote Technical Account Manager will guide clients through implementation, optimization, and ongoing support of the platform while collaborating with cross-functional teams to ensure successful outcomes. Key responsibilities Act as the main technical contact for customers, understanding their configurations, integrations, and objectives Facilitate technical discovery and optimization processes, translating customer requirements into scalable solutions Coordinate technical escalations and enable customer administrators through workshops and documentation Required qualifications Experience in technical account management, implementation consulting, or technical customer success within enterprise SaaS Strong communication skills with both technical and non-technical stakeholders Knowledge of SaaS configuration, APIs, integrations, and data mapping Ability to troubleshoot complex issues and coordinate cross-functional teams Proficiency in translating customer business processes into technical solutions
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Technical Account Manager • Honolulu, Hawaii, United States

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