Technical Account Manager

Proactively monitoring merchant technical health, the full-time remote Technical Account Manager will serve as the primary technical point of contact for merchants post-go-live, supporting incident management and driving technical improvements to ensure operational stability and satisfaction. Key responsibilities Monitor merchant performance and identify potential risks before they impact operations Act as the main technical contact for merchants, facilitating understanding of integrations and platform behavior Triage and escalate technical issues, ensuring timely resolution and clear communication with merchants Required qualifications 3+ years in Technical Account Management, Merchant Support, or similar roles Strong technical understanding of online payment ecosystems, including APIs and transaction flows Experience with incident management and technical troubleshooting Fluent in Spanish and English, with experience working with LatAm merchants Startup environment experience is a plus