Shift Leader

If you've been trusted with the keys, opened and closed a
restaurant, led a team, and know what it takes to deliver great food and
service in a fast-paced restaurant environment, we'd love to meet you.

What We're Looking For

This is a leadership role, and prior restaurant
leadership experience is required.

You should have:

• Previous Shift Leader,
  Key Holder or Supervisor experience in a restaurant


• Experience opening and
  closing a restaurant independently, including handling keys, cash/deposits,
  opening/closing checklists, and securing the restaurant


• Previous experience in a
  fast casual, quick-service, or full-service restaurant


• Experience leading both Front
  of House (FOH) and Back of House (BOH) team members


• Experience training,
  coaching, and providing feedback to restaurant employees


• The ability to take
  ownership of a shift and make sound decisions without constant direction


• Availability to work nights,
  weekends, and holidays


• Strong communication,
  organization, and time-management skills


• A genuine commitment to
  creating a great guest experience

Please note: This is not an entry-level position.
Candidates without prior restaurant leadership and opening/closing experience
will not be considered.

What You'll Do

As a Shift Leader, you'll be responsible for leading the
restaurant during your shift and making sure our team delivers a great
experience for every guest.

You'll:

• Lead the Shift: Direct FOH and BOH team
  members and keep the restaurant running smoothly


• Open & Close: Complete opening and
  closing procedures, cash/deposit requirements, safety checks, and
  operational checklists


• Coach the Team: Train, coach,
  recognize, and develop team members to Smashburger standards


• Own the Guest
  Experience:
  Drive SIZZLE service standards and monitor guest experience metrics
  including NPS and OSAT


• Protect Food Quality
  & Safety:
  Complete line checks and ensure food safety and sanitation standards are
  consistently followed


• Manage Labor: Deploy the team
  effectively and manage labor throughout the shift


• Manage Inventory &
  Costs:
  Follow food ordering, inventory, and COGS procedures


• Protect the Business: Follow cash-handling
  procedures and help minimize theft, waste, and shortages


• Lead by Example: Create a positive,
  respectful, and energetic environment for both guests and team members

You'll report directly to the Restaurant General Manager
and play a key role in the day-to-day success of the restaurant.

Better Benefits. Better Experience.

We want our team members to build a career—not just work a
shift.

• Tip share – Earn up to $2/hr.
  additional in tips


• Free meal – RGM, RM & Shift
  Leaders receive one free meal during each shift worked*


• Refer a Friend – Get paid for
  successful referrals*


• Flexible schedules


• Medical, Dental &
  Vision options**


• Paid vacation and sick
  time**


• 401(k) match for team
  members age 21+


• Employee Assistance
  Program


• Free uniform


• Career growth and
  management opportunities


• Fun, team-oriented,
  family-friendly environment

Eligibility based on time in position and average hours
worked.

*Referral employees must be in good standing, and the
referring employee must be employed with Smashburger at the time of payout.
Bonus paid in two distributions.

What It Takes to Succeed

• Restaurant leadership or
  supervisory experience


• Demonstrated opening
  and closing/key-holder experience


• Ability to lead in a
  fast-paced restaurant environment


• Strong people-management
  and coaching skills


• Ability to communicate
  effectively with team members and management


• High attention to detail
  and strong organizational skills


• Reliable, accountable,
  and comfortable making decisions independently


• Ability to stand for
  extended periods and lift/move food and supplies up to 50 lbs.


• Ability to work in a
  high-temperature environment


• Ability to follow all
  Smashburger, local, state, and federal guidelines and procedures


• Successful completion of
  the Smashburger training program


• Completion of the
  Train-the-Trainer course within 90 days

Ready to Lead?

If you're an experienced restaurant leader who knows how to open
the doors, lead the team, run the shift, take care of the guest, and close the
restaurant right, we'd love to have you join the Smashburger team.

Better Burgers. Better Teams. Better Experiences.

**All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.

https://smashburger.com/job-applicant-privacy-policy