End User Technical Support Analyst (Desktop Support)

Role :

• End User Technical Support Analyst  (Desktop Support)                            Location : Hybrid, Baton Rouge, Louisiana Duration : Longterm Job ID : SR-5225179   Scope :
• Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
• Responsible  for  basic  field  support  hardware  and  software  device  support  including troubleshooting, hardware replacement, applying prebuilt image packages.
• Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.    Expertise and / or relevant experience in the following areas are mandatory :
• Active Directory  Domain Services
• Windows Imaging  and Driver Management
• User Profile analysis and migration
• Customer Service Skills
• Advanced troubleshooting with basic hardware and software components    Expertise and / or relevant experience in the following areas are desirable but not mandatory :
• Experience in deployments with Microsoft System Center Configuration Manager
• Desktop and Mobile Device imaging and user transition
• Third party software to be migrated and handled on a case-by-case basis   Powered by JazzHR