Customer Service Specialist I - Savings Plans

About The Company

Utah Retirement Systems provides retirement benefits for more than 250,000 Utah public employees, including teachers, firefighters, police officers, and others who serve their communities. URS administers eight pension systems and four retirement savings plans, providing financial security and peace of mind for thousands of Utah families. URS is a dynamic, complex enterprise that requires collaboration from talented employees across a diverse range of fields. We take pride in maintaining a positive team environment and excellent work-life balance. We offer a competitive salary, and our benefits far exceed what most modern employers offer.

Job Description

Summary :

Performs a variety of advanced level technical and routine administrative duties related to the day-to-day operational functions of the Defined Contribution Savings Plans (401(k),457(b), traditional IRAs, and Roth IRAs).

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Answers in-bound phone calls to educate and counsel members on tax advantaged investing in the Utah Retirement Systems (URS) Savings Plans.
• Meets with, counsels and educates plan participants who come into the URS office regarding plan provisions, options and potential ramifications (IRS, state tax issues etc.) of investing in the URS plans.
• Processes participants' applications including regular and hardship withdrawals, plan loans, loan defaults, Required Minimum Distributions (RMD), W-4Rs, IRA conversions and re-characterizations etc. in a timely, accurate and efficient manner.
• Acts as a department cashier by accepting payments and reconciling and balancing receipt books.
• Investigates, researches solutions and responds to customer issues received by mail, phone, e-mail and other sources in a timely and appropriate manner. Involves a Supervisor or other appropriate person when necessary.
• Works on individually assigned projects such as editing or updating various departmental brochures or marketing materials, researching various retirement related topics, or responsibility for overseeing certain departmental processes.
• Backs up other Customer Service Specialists when they are on vacation, sick, etc.
• Maintains regular and reliable attendance.
• Maintains strict confidentiality.
• Performs other similar duties as required.

Required Experience

Education and Experience

Associate degree andtwo (2) years of related experience; or an equivalent combination of education and experience.

Preferred qualifications : Call-center experience, industry certifications (Certified Financial Planner (CFP), Certified Employee Benefit Specialist (CEBS), Chartered Financial Consultant (ChFC), etc.), experience in retirement plans and / or IRA administration, and sales.

Knowledge, Skills, and Abilities

This list contains knowledge, skills, and abilities that are typically associated with the job. It is not all-inclusive and may vary from position to position :

Required technical skills include the working knowledge and ability to :

Required mathematical skills include :

Must possess excellent communication skills :

Must have the ability to :

The incumbent must always demonstrate judgment, high integrity, and personal values consistent with the values of URS.

Work Environment

Incumbent performs in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities which do not generally involve muscular strain, but do require activities related to walking, standing, stooping, sitting, reaching, talking, hearing, and seeing. Common eye, hand, finger dexterity required to perform essential functions.

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