Helpdesk Specialist

A company is looking for a Helpdesk Specialist to provide technical support and assist users with IT-related issues.

Key Responsibilities

Serve as the first point of contact for computer hardware, software, and telecommunications issues

Provide technical support for MS Office, desktop configuration, and troubleshoot printer connection issues

Maintain support documentation and manage user accounts in Azure and Exchange Admin Center

Required Qualifications

Experience troubleshooting hardware, software, and network connectivity issues

Understanding of technical support practices, including ticket documentation and service level agreements

Ability to work independently and under time pressure

Flexibility for rotating on-call schedule and coverage for peers

Experience with Azure Administration and Intune management