Customer Service Representative (CSR)
Address: 1120 15th St BA 8412, Augusta, GA 30912
JOB TITLE: Customer Service Representative (CSR)
Pay: $ 15.98 to $ 18.30 per hour
Working part-time is a minimum of 20 hours per week and full-time is a minimum of 40 hours weekly.
JOB SUMMARY
Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.
Duties and Responsibilities
• Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities.
• Re-scheduling patient appointments as required via telephone calls and written notification to patients.
• Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
• Creating testing orders for patients and faxing or mailing as per patient request.
• Faxing medical records to facilities authorized to receive patient information.
Education and Experience
• Minimum of a High School Diploma and 1 – 2 years of experience in customer service, or equivalent combination of education and experience.
• Previous experience in a call center and/or medical practice desired.
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