Domestic Customer Solutions Specialist

The Customer Solutions Specialist will perform logistics and operations tasks for our domestic customers’ accounts to ensure the highest level of reliability and efficiency.

Job Duties and Responsibilities Serve as a liaison between the ELS Dispatch team and assigned customers to deliver high-level communication and customer service.

Manage and track shipments using ocean carrier, trucker portal, and terminal websites.

Coordinate shipment arrival processes and delivery setups with the ELS Dispatch team, adhering to on-time expectations.

Seek accessorial approvals in advance of movement to ensure proper financial controls and account profitability.

Oversee ELS monitoring of container status, including Last Free Day (LFD), demurrage, detention, and the empty return process.

Maintain EFL and customer-specific Standard Operating Procedures (SOPs).

Ensure the ELS Dispatch team updates all shipment milestones in a timely manner for all customers.

Attend weekly customer meetings and provide updates, procedures, and related documentation.

Support management in creating reports for assigned customers as needed.

Perform and maintain billing functions for assigned customers, ensuring file accuracy and profitability.

Maintain ownership of active files from notification to billing, ensuring accuracy and timely execution by all parties.

Perform any other duties as assigned by the manager.

Job Requirements and Qualifications 3+ years of operations and freight forwarding logistics experience.

Experience with CargoWise One is a plus.

High achiever and self-driven, with excellent verbal and written communication skills.

Understanding of port and air freight operations, container tracking systems, and industry terminology.

Familiarity with LFD, demurrage, per diem, and accessorial charges.

Ability to prioritize and multi-task in a fast-paced, changing environment.

Excellent analytical, critical thinking, and problem-solving skills.

Strong organizational skills and attention to detail.

Ability to build strong relationships with both internal and external teams.

Team player—flexible, hands-on, with strong interpersonal and time management skills.

High school diploma required.

Superior customer service skills with strong telephone and email communication.

Proficient in Microsoft Office programs, including Excel and Word.

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