Customer Service Specialist

Job Description

Job Description

Job Description

Due to expansion and growth, we are excited find our next Customer Service Specialist to join our amazing team! A Part-time opportunity is available, this is a permanent (not seasonal) position.

At Whiskers Resort & Pet Spa, we provide exceptional service to our clients and their pets (our guests) while in our care. Established in 2007, we are a luxury pet care facility with overnight boarding accommodations, doggy daycare, and premium grooming services.

What is expected of you?

• Deliver our clients and guests a positive and enjoyable experience with a personal and caring approach.
• Have excellent listening, written, and verbal communication skills among clients and staff.
• Maintain a sense of ownership in your work, a focus on finding solutions and a strong attention to detail.
• Excel in customer service areas such as answering phones, responding to emails and texts, and forming relationships with our clients in person.
• Support and uphold your colleagues and management with a confident and decisive demeanor.

What are we looking for?

Available to work varying shifts including nights and weekends. Our busiest times of the year are summers and holidays, so you must be prepared to work during those times.

At Whiskers Resort & Pet Spa you would be joining a committed group of engaged like-minded individuals that take pride in their work and always put our furry guests needs and safety first!

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

If an accommodation under the American with Disabilities Act (ADA) is required in order to respond or apply for this job, please call Human Resources at 616 / 575-5660.

We are looking for someone that is available for afternoon shifts and rotating weekends :

Afternoon shift times : 11 : 00am to 8 : 00pm, 3 : 00pm to 8 : 00pm

Saturdays : 6 : 00am to 3 : 00pm

Sundays : 10 : 00am to 7 : 00pm