Support Broker

Overview : Support Brokers work with Medicaid members who participate in programs that allow them to serve as the employer of their own direct care providers (known as self-direction ).

Through home visits and other means, Support Brokers provide information and education to these program participants and / or to their authorized representatives (a person selected by the participant to assist them with their employer responsibilities).

During in-home visits, Support Brokers also evaluate the participant’s home environment, noting and attempting to resolve any safety concerns through our mandated escalations process.

The Support Broker role is critical in keeping program participants in a home setting rather than in a facility. In-home visits comprise at least 60% of the work hours for this position.

The ideal candidate will have a strong working knowledge of Microsoft Suites, experience with CRM tools, and familiarity with electronic medical records.

The candidate must have secure, robust and reliable wireless service in their home. To excel in this role, the candidate must be able to multi-task, must possess strong communication and organizational skills, and must be able to independently manage a busy caseload.

Duties & Responsibilities :

Job Requirements :

• Ability to visit a diverse population of participants in their homes, which may encompass a wide range of home settings.
• Ability to spend at least 60% of working hours attending home visits.
• Ability to assume an increased home visit schedule (i.e., greater than 60% of working hours) as dictated by business needs.
• Ability to organize home visit caseload to ensure efficient use of driving time.
• Ability to drive 60 miles or more to participants’ homes.
• Have and maintain a satisfactory driving record and a reliable, personally insured automobile.
• Ability to learn and master the use of PPL systems.

Necessary Core Skills :

• Ability to independently manage a caseload utilizing excellent time management and organizational skills to remain compliant with contractual timelines.
• Ability to prioritize tasks in a dynamic and fast paced environment.
• Exhibit strong verbal and written communication skills.
• Understand, support, and explain to others the core tenets of self-direction.
• Efficient with computers and Microsoft Office software.
• Ability to function effectively as part of a team : effectively communicate and partner with all team members while out in the field and during team meetings, with respect and professionalism.
• Ability to maintain timely documentation : in-home visits note must be completed during the time of visit and uploaded on the day of the participants’ visit.
• Reflect a positive image of PPL to participants and stakeholders.

Required Resources :

• Valid driver’s license and satisfactory driving record.
• Reliable automobile
• Reliable, secure and internet server and connection.

Qualifications :

Education & Experience :

1 year experience working with vulnerable populations in their homes.

BA or BS degree in social work, case worker, sociology, psychology, LPN, or related field preferred.

Experience with and mastery of Microsoft Office products including Outlook.

Familiarity with CRM tools preferred.

Familiarity with electronic records preferred.

Working Conditions :

This position requires visiting participants in their homes, which may involve climbing stairs. This position requires a significant amount of driving which, at times, can be more than 60 miles each way and is not county specific.

One may not be bound by their county and will at times need to assist with neighboring counties if they are within the mileage radius.

This position requires administrative work at home, including typing, making phone calls, and attending Teams meetings with co-workers.

Because this role requires both participant visits and home office work, a great degree of sitting should be expected.

Supervisory Responsibility (If applicable) : N / A