Patient Access Site Director I

Patient Access Manager

Manage the daily operations of a Patient Access department to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow.

Implement process improvement initiatives as directed and needed to achieve both Conifer and Client goals. Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers.

Develop and implement action plans as identified.

Actively practice budget / cost management.

Understand and be able to speak to all aspects of Patient Access, from technology, processes, and regulations.

Consistently manage staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage / salary activities, orientation, and training. Grow / mentor supervisors and ensure staff engagement and commitment to strategy, mission, and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.

Work positively with Client Services to ensure that client needs / concerns / requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established.

Effectively and proactively communicate and address issues that may be impeding performance, including technology or processes.

Financial responsibility / scope varies based on hospital size, volume, and payor mix.

Bed size : Up to 300 beds OR Points of Entry : 1-7 points of entry (clinic / satellite is 1 POE) AND Under $200M in Net Patient Revenue.

Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct reports (titles) Manager or Supervisors, Patient Access

Indirect reports (titles) Rep, PA I-IV; Rep, PA Scheduler

Reports to (titles) DIR, PA SITE II; DIR, MARKET; or SR. DIR, PA OPS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent interpersonal and organizational skills

Demonstrated leadership and management abilities

Ability to manage a budget

Proficiency in regulatory requirements

Thorough knowledge of insurance

Ability to delegate successfully

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and / or any future required vaccines and screenings.

Bachelor's Degree preferred

Three (3) to five (5) years management in a revenue cycle, business services, or acute health care environment preferred.

Extensive knowledge of Patient Access desired

Certified Healthcare Access Manager (CHAM) preferred

Must be able to work in sitting position, use computer and answer telephone

Ability to travel

Includes ability to walk through hospital-based departments across broad campus settings, including emergency department environments

Office work environment

Hospital work environment

Approximately 25% travel may be required

Compensation and benefit information

Pay : $95,888.00 - $143,811.00 annually.

Conifer offers the following benefits, subject to employment status :

Medical, dental, vision, disability, and life insurance

Paid time off (vacation & sick leave) min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.

401k with up to 6% employer match

10 paid holidays per year

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.