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Claims Customer Service RepresentativeVirtualVocations • Rockville, Maryland, United States
Claims Customer Service Representative

Claims Customer Service Representative

VirtualVocations • Rockville, Maryland, United States
2 days ago
Job type
  • Full-time
Job description
Working from home in Pennsylvania, the full-time Claims Customer Service Representative will assist in resolving customer concerns, provide education and instruction, and maintain customer satisfaction while actively participating in cross-training and process improvement within the Customer Service team. Key responsibilities: Resolve enrollment reports and eligibility issues by adhering to policies and state regulations Initiate communication with newly enrolled members and interpret rules in contractual agreements Review and resolve suspended claims while providing support to member and provider services staff regarding claims issues Required qualifications: High School Diploma or Equivalent (GED) required Minimum of 1 year of customer service experience required Ability to work in a quiet, dedicated workspace with a high-speed internet connection Familiarity with customer support policies and procedures Proficiency in generating and disseminating communications related to enrollment activity
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Claims Customer Service Representative • Rockville, Maryland, United States

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