Customer Success Manager (AL, Decatur)

Customer Success Manager

The Customer Success Manager acts on behalf of the company and is responsible for developing strategic customer relationships that promote retention and loyalty in an assigned Division / Region. CSM is charged with improving customer service experience, creating engaged customers and facilitating organic sales growth through services already provided or adding additional services through other lines of business.

Essential Duties and Responsibilities :

• Contacts company customers to establish rapport; frequently visits accounts and clients to maintain good relationships and reacts to any comments, suggestions, or concerns for the purpose of account retention. Maintains current client relationships and identifies potential new clients.
• Leads the initiatives as the company representative for all lines of business (RFS, Markets, Vending, Dining) for day-to-day customer needs. Works seamlessly with operations and management of all lines of business to communicate effectively and with a sense of urgency for the customer and company.
• Educates customers about the Company's products and services to increase sales; works with Division / Region / Corporate management to achieve pricing and retention goals.
• Collaborates with operation management teams to ensure budget specific goals are met, such as new sales numbers including proforma development and review, same store sales numbers, and profit goals; conducts location inspections to ensure company standards are met.
• Communicate with management any shortfalls in customer expectations and assist in rectifying them as needed; work with management to identify, review and present to the customer any new products, innovative services, and product conversions which help drive growth and profitability.
• Maintains a strong understanding of all Company products and services.
• Enhances Company's reputation for accepting ownership of customer service for the assigned Division / Region works with Division / Region management to successfully resolve customer issues.
• Keeps accurate records and documents on customer service actions and discussions; maintains an orderly workflow according to priorities; reports activities back to the Division / Region management.
• Understands and is knowledgeable of the Company's values and always acts in a professional manner, using language and behavior that aligns with that of the Company.
• Attending conferences, meetings, and industry events that may require overnight travel.

Education and Experience : Bachelor's degree (B.A.) from four-year College or university; and (2) Two years' related experience and / or training; or equivalent combination of education and experience. Experience in sales, marketing, or related field preferred.

Qualifications :

Benefits :

About Five Star Breaktime Solutions : Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

Notice : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO / Veteran / Federal Contractor Location - AL, Decatur - AL