Service Coordinator

Job Description

Job Description

RND Automation engineers, designs, manufactures and services robotic, packaging and assembly automation equipment. Our offerings include horizontal and vertical form fill and seal machinery, automated assembly equipment, and robotic automation for the medical device, consumer product, and industrial device industries. We have an immediate opening for a Service Coordinator in Lakewood Ranch, Florida .

The Service Coordinator is responsible for organizing, scheduling, and tracking all service activities for automation equipment, ensuring timely response, efficient operations, and exceptional customer support. This role requires strong organizational skills, technical comprehension, and the ability to work closely with customers, suppliers, and internal teams to minimize downtime and maximize customer satisfaction.

Customer Coordination

• Serve as the primary point of contact for customers regarding service requests, scheduling, and follow-up.
• Schedule and coordinate field service visits, preventive maintenance, machine installations, upgrades, retrofits, and emergency repair calls.
• Communicate status updates, timelines, and next steps to customers throughout the service process.
• Follow up after service completion to confirm customer satisfaction and close service cases.

Internal Coordination

Parts & Logistics Management

Documentation & Reporting

EDUCATION AND EXPERIENCE

Requires US Citizenship or Permanent Resident / Green Card holder status, an Associate’s degree or equivalent work experience in business administration, engineering technology, or related field and 2 years’ experience in a service coordination, dispatch, or administrative support role within a technical or automation-related industry. Experience working with ERP / CRM systems and coordinating field service operations preferred.

Principals ONLY – No Third-Party Recruiters

RND Automation Supports Equal Opportunity Employment & Diversity.