Senior Director of Operations, Community Impact

Senior Director Of Operations, Community Impact

We're looking for dedicated team members to join Orange County's largest nonprofit developer of high quality affordable housing and services. Join us in our mission to transform lives and strengthen communities for thousands of families, seniors, veterans, transitional age youth, and individuals coming from homelessness in California.

Primary Objective of Position : The Senior Director Of Operations, Community Impact provides high-level administrative and operational leadership for the Community Impact (CI) Department. This role is responsible for ensuring that the foundational systems, compliance structures, data processes, and operational practices that support Jamboree's service delivery are efficient, effective, and sustainable. The Senior Director oversees the Operations Team, including data, compliance, and administrative functions, and ensures that day-to-day operations align with Jamboree's mission and strategic goals. This position also ensures that service teams can focus on delivering high-quality, person-centered support to residents and plays a central role in advancing program quality, ensuring contractual compliance, optimizing workflows, and implementing strategic plan recommendations across the department.

Major Areas of Accountability :

Department & Team Leadership : Supervise and lead the Operations Team, including managers, compliance / data specialists, and administrative support staff. Provide coaching, mentoring, and performance management to strengthen team capacity, accountability, and effectiveness. Oversee day-to-day operational functions to ensure smooth execution of administrative and programmatic tasks. Foster collaboration across departments and teams, ensuring clear communication and alignment between administrative operations and direct service delivery.

Administrative Operations Oversight : Oversee the administrative infrastructure that supports the CI department's programming, reporting, and compliance functions. Design and implement standard operating procedures (SOPs) across the CI department to promote efficiency and consistency. Lead development and refinement of workflows, documentation practices, and workload processes to improve consistency across sites and teams. Streamline cross-departmental practices and reduce operational barriers. Ensure that administrative practices support the smooth flow of information, timely reporting, and accountability to stakeholders. Lead implementation efforts to ensure department-wide adoption of new processes, systems, and policies. Coordinate with the Vice President of Community Impact to identify and remove systemic barriers affecting operational flow. Oversee operational implementation of Community Impact programs across Jamboree's portfolio. Monitor program fidelity to ensure that service models (e.g., Housing First, Trauma-Informed Care, Harm Reduction) are consistently implemented.

Compliance Management : In collaboration with the CI leadership team, oversee the compliance with all contractual, regulatory, and funder requirements (including CalOptima, VA, HHCA, and County of Orange). Maintain systems for documentation, audit readiness, and quality assurance reviews. In coordination with CI team members, facilitate the development and updating of operational policies and procedures to support compliance and risk management. Support the provision of ongoing training and support to staff regarding compliance expectations, documentation standards, and corrective action processes.

Data Management & Reporting : Supervise data systems and teams responsible for EHR management, data entry, and reporting. Ensure data integrity and accuracy in performance reporting, compliance submissions, and evaluation metrics. Oversee the development of dashboards, performance reports, and analytical summaries to inform decision-making. Align evaluation activities with strategic and funding priorities, including CalAIM sustainability efforts.

Staff Development & Training : Identify department-wide training needs and coordinate implementation and tracking for compliance, data management, and operational systems. Support supervisors and managers in developing team training and onboarding plans. Collaborate with the leadership team to standardize training materials, workflows, and documentation tools.

Communication & Stakeholder Coordination : Represent Community Impact operations in cross-agency meetings, stakeholder collaborations, and funder discussions. Provide operational updates, summaries, and reports to senior leadership and external partners.

Level of Education, Experience and Skill Set : Master's degree in Public Administration, Social Work, Nonprofit Management, Public Health, or related field preferred or equivalent. Minimum of 5-8 years of experience in program administration, operations management, or compliance leadership within housing, behavioral health, or social services sectors. Demonstrated experience supervising multidisciplinary administrative teams. Strong knowledge of CalAIM, supportive housing models, and nonprofit operational systems. Skilled in data management, reporting, and systems development. Exceptional communication, leadership, and organizational skills. Ability to balance high-level strategy with hands-on administrative execution. Commitment to Jamboree's mission and the advancement of housing stability and resident well-being. Valid California driver's license and availability of an insured vehicle. Must be able to travel between sites 50% Job includes some evening and weekend hours and travel throughout California.

Physical Demands : The Senior Director of Operations, Community Impact, is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel. The employee is required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far vision. Ability to operate a computer keyboard, and lift files and reports. Exposure to glare from a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs and travel via automobile 50%.

Work Environment : The work environment will usually be in a professional office setting, with possible shared workspace. The noise level is usually quiet to moderate. When traveling the environment will change dependent upon the site visiting.