Desktop Support Technician II

Job Description

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Hourly
Location: Yuma Medical Center

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $21.80
Mid = $27.25
Max = $32.70

Summary:

The Desktop Support Technician II assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation; assists with recommending, implementing and documenting new hardware and software solutions that improve the computing experience. The Technician devises and executes the solutions for workstation hardware and software issues for segments of a more complex software/hardware problem and assists with computer inventory and deployment. The Desktop Support Tech II may involve the use of remote diagnostic tools, as well as require in-person support. The Tech works directly with End-Users and collaborates with other ITS division’s personnel. Initiates corrective action for system problems and performs follow up to ensure proper resolution and sets up and tests computer configurations, operating systems, and system software upgrades. This position analyzes and resolves performance problems involving the operating system and associated hardware and ses scripting language tools to run tests, perform troubleshooting and acts as an escalation point for Desktop Support Tech I advanced or difficult requests. This position performs post-resolution follow-ups with Desktop Support Tech I as required. The Tech II trains Tech I as needed. The Technician II performs complex software and hardware assessments working with vendors and stakeholders; alerts/escalate management of emerging trends in incidents.

Responsibilities:

Tests, implements, and documents new/existing solutions for hardware/software to improve and standardize the organizations usage of systems related to desktop support hardware.

Assists in imaging computers with the windows operating system for incident and service requests from hospital.

Assists with clinic setups when needed and make sure hardware such as scanners and Imprivata are working at these clinics as intended.

Assists in the setup of hardware for users requesting a conference room be setup with computer hardware.

Assists in the implementation of support for new processes and software.

Maintains and deploys various desktop technologies and solutions; analyzes and makes recommendations for hardware and software standardization. This includes actively resolving escalated requests and maintaining technology up to date.

Addresses user tickets regarding hardware, software.

Other duties as assigned.

REQUIRED:

• COMP TIA A+ CERTIFICATION (COMP TIA A+)
• HS DIPLOMA/GED
• ITIL Foundations Certification or a related field certification
• 3+ years progressively responsible experience in Technical Support of Computers Systems.

PREFERRED:

• Associate's degree in Business, Bachelor’s in Computer Science, or a related field
• 5+ years progressively responsible experience in Technical Support of Computers Systems.

Join us at Yuma Regional Medical Center dba Onvida Health

A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona.

At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We’re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness. If that sounds like you, you’re our kind of people.

If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you.

Life in Yuma, Arizona
Yuma, recognized by Guinness World Records as the Sunniest City on Earth, offers more than just sunshine. It’s a place where the great outdoors meets a welcoming, tight-knit community. Hike scenic trails, explore the Colorado River, or immerse yourself in local cultural festivals - all while embracing the beauty of this desert oasis. With easy access to larger cities and popular destinations, Yuma makes it easy to balance a fulfilling career with time for personal adventures and relaxation.

Physical Requirements and working conditions for this position will be provided to you up on interview.