Live Video Teller Associate

Live Video Teller Associate

Dupaco Community Credit Union

1 Positions

ID : LIVEV002922

Posted On 11 / 05 / 2025

Job Overview

In the Live Video Teller Associate role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $18.70 / hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

#DupacoDifference.

What You’ll Do :

Connect with members and potential members by providing excellent service through technology- Video Teller Machines, chat, e-mail, inbound and outbound phone calls

Recognize potential member needs and educating them on appropriate credit union services

Promote a positive and professional image of the credit union

Answer calls on a timely basis and maintain a level of consistency in responses being provided

Assist in training new employees

Coordinate unusual or sensitive member relation situations and / or calls for correct and timely solution

Interface with other CU team members to obtain information necessary for providing members with details or answers to their questions and / or improving the level of service provided

What You’ll Need :

A flexible schedule to meet the needs of our members

The ability to think on your feet and solve problems effectively

The ability to provide personalized service with warmth and competence on the telephone

Exceptional written and verbal communication skills

Strong computer skills with the desire to learn new software and technology

Learn more about our Live Video Tellers ()

Primary Contact

114365

Matt Hostert

Senior Recruiting Specialist, Human Resources

563-557-7600, ext. 2564

Phone

Phone

Phone

Fax

mhostert@dupaco.com

Email

True

False

True

Job Details

Categories

Banking / Mortgage / Financial Services

Cashier

Customer Service

Location

Dubuque, IA

Job Type

Employee

Full / Part

Full Time

Company ID

986

Job REQ #

LIVEV002922

# Positions

Start Date

20251105

End Date

20251220

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Dupaco Community Credit Union

About the Company

Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save moneyΓÇöwith a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and moreΓÇöwe help grow the whole credit union. It' people helping people. Learn more about us at www.dupaco.com () .

A Dupaco career is different.

WeΓÇÖre a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our membersΓÇÖ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Our culture is built to empower and inspire you every single day. When you get here, youΓÇÖll know that your voice is valued and heard. And youΓÇÖll find new and unique ways to make a positive impact just by being you.

See more perks you'll love ()

Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.