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Eclaro
Patient Facing PDEclaro • Chapel Hill, NC, US
Patient Facing PD

Patient Facing PD

Eclaro • Chapel Hill, NC, US
30+ days ago
Salary
$19.00 hourly
Job type
  • Full-time
Job description

Position Overview:

  • The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office.
  • This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services.
  • The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

Responsibilities:
  • Greet and assist patients and visitors in a courteous and professional manner.
  • Answer incoming calls and direct inquiries to the appropriate department or team member.
  • Respond to patient billing questions, explain statements, and provide basic account information.
  • Accept and process patient payments; provide receipts and documentation as needed.
  • Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes.
  • Log and track patient inquiries, correspondence, and documentation in accordance with office procedures.
  • Collaborate with billing, clinical, and administrative staff to resolve patient account issues.
  • Maintain confidentiality of patient information in compliance with HIPAA and institutional policies.
  • Ensure desk and waiting area remain clean, organized, and professional.

Qualifications:
  • 1-2 years of experience in a healthcare, medical, dental, or customer service setting.
  • Experience with patient billing systems, insurance processes, and EHR / EMR systems, preferred.
  • Background in both dental and medical billing environments, strongly preferred.
  • Strong interpersonal and verbal communication skills.
  • Professional demeanor and commitment to providing excellent customer service.
  • Ability to manage multiple tasks and prioritize in a busy environment.
  • Proficient in Microsoft Office and comfortable working with databases and digital records.
  • Detail-oriented with strong problem-solving and organizational abilities.
  • Knowledge of HIPAA and patient confidentiality requirements.

Pay Rate: $19 / Hour

If hired, you will enjoy the following ECLARO Benefits:
  • k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

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Patient Facing PD • Chapel Hill, NC, US

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