Bilingual Customer Service Representative

A company is looking for a Bilingual Customer Service Representative.

Key Responsibilities

Responds to phone and email inquiries in French, providing information on insurance and annuity products

Assesses customer needs and forwards requests to appropriate departments as necessary

Translates for other business areas if bilingual in Spanish / English or French / English

Required Qualifications

Experience in providing outstanding customer service

Ability to speak French Canadian

High school diploma or equivalent required; college degree preferred

Ability to work in a fast-paced call center environment

Willingness to learn new skills and adapt to changes