Transportation Operations Coordinator

As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Market.

Our corporate office is nestled in scenic Berks County, PA, while our West Coast offices are in Solana Beach, CA , and Vancouver WA.

Nuna's consistency and attention to detail in producing high-quality products for families are equally reflected in our superior health and welfare benefits, boasting a $0 Copay / $0 Deductible Medical & Prescription Plan Design, 401(k) with a 6% Employer Match, Vision and Mental Health Benefits.

We are currently seeking an Transportation Operations Coordinator to provide efficient and effective logistic and administrative support to the day-to-day Transportation Operations with additional support to Account Services, Demand Planning and Distribution Center functions.

Essential Duties and Responsibilities :

• Accurately and efficiently process and prepare daily customer orders for shipping.
• Ensure complete, accurate and timely client order acceptance / entry into the Mode Transportation system via EDI, web tender, email, fax, phone, or other applicable form of communication.
• Work closely with distribution center team ensuring sales orders are shipped both timely and economically.
• Process sample requests, assist consumer service inquiries, address changes, tracking, damages and rebills.
• Track and fix shipping errors.
• Establish and coordinate schedule with carrier and tender shipments.
• Track and trace all shipments and load status.
• Proactively identify problems, providing team account services representative with viable solutions to implement.
• Work with finance credit department regarding payment and / or credit issues.
• Work collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries.
• Perform efficient and accurate data entry of all shipment related documents upon completion of shipment(s).
• Escalates complex issues as per department protocol.
• Actively participates in continuously seeking ways to improve workflow procedures, best practices, policies, etc.
• Perform other duties as requested or assigned.

This position description is intended to provide a summary of the major duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements.

Requirements and Qualifications :

Experience & Education :

• Three (3) to five (5) years of customer-centric, logistics, transportation and / or freight related experience.
• Industry related experience highly desirable
• High school diploma or GED required.

Knowledge :

Fundamental understanding of :

• EDI transaction sets
• Carrier and shipper agreements
• Air and ground carrier rate structures, service capabilities and capacity constraints
• WA Department of Transportation regulations
• Order cycle procedures, cutoffs, and enforcement

Skills & Competencies :

• Exceptional customer service skills; must be able to demonstrate positive brand awareness through all interactions with customers (internal and external).
• Ridiculously thorough, accurate and meticulous in your work.
• Unparalleled organizational and time management skills.
• Flawless execution and accuracy in high volumes of data entry; possess excellent match aptitude.
• A resourceful and collaborative team player with effective communication and listening skills.
• Ability to comprehend carrier and shipper agreements and related critical and time sensitive decision making that may or may not impact the Company’s contractual obligations.
• Displays energy, drive and initiative in the pursuit of individual, department and company goals. Exhibits originality, ingenuity, and creativity in the development of new or improves methods or approaches.
• Demonstrates effective problem-solving and decision-making skills; seeks solutions through appropriate resources, evaluates alternatives and recommends viable solutions.
• Adept in working well under pressure and adaptable to a fast-paced environment.
• Ability to demonstrate calm demeanor under pressure, managing issues and unpleasant carriers or shippers with poise and ease.
• Strong aptitude to multitask and prioritize accordingly ensuring timelines and deadlines are met.

Technology :

• Strong MS Office skills.
• SharePoint & Excel advanced proficiency preferred.
• Familiar with ERP solutions.
• SAP highly desirable.
• Ability to learn new software with ease.

Other :

• This is a non-exempt, full-time position, requiring employees to be on-site five (5) days a week at our Vancouver, WA Distribution Center .
• Ability to work extended hours as business needs warrant, may include nights and weekends.
• Employees who are in Non-Exempt positions must accurately complete, obtain approval by their manager and timely submit a timecard in the form provided by the Company, as it coincides the Company’s bi-weekly payroll schedule.

Applicants must be currently authorized to work in the United States on a full-time basis.