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Account Manager

Account Manager

RMC EventsHarrisonburg, VA, US
9 days ago
Job type
  • Full-time
  • Part-time
Job description

Company Details

RMC Events is Virginia's premier event services / staffing organization. Annually, RMC Events provides staffing to more than 10,000 events at over 200 venues statewide. Founded in 1999, RMC Events' growth has been centered on several key principles, the first of which is 'good people'. Successbuilt upon Good People First is, and has been, RMC's driving principle since its inception. RMC Events is committed to providing a dynamic, fast-paced, flexible, rewarding, and family cultured work environment within each of our offices. Full time personnel will be challenged professionally, regularly called upon to develop their skill set, maintain current on the industry, and work to continually increase their capacity to lead effectively. With proven growth since 1999, RMC Events has provided, and will always provide, exceptional opportunity for professional progression for members of its leadership team.

Position Details

Position Title : Account Manager

Employment Status : Full-Time; Exempt

Salary Range : $50,000-$55,000 / yr

Reports To : Regional Director Western Event Operations

Location : Harrisonburg (Client Portfolio includes James Madison University / Athletics)

Benefits :

  • Paid Training : Receive comprehensive training to ensure you are well-prepared for your role.
  • Opportunities for Advancement : Grow with us; we offer clear pathways for career progression.
  • Medical & Dental Coverage : Full-time employees are eligible for comprehensive medical and dental insurance.

Position Summary

The Account Manager is responsible for all aspects of RMC Events operation within their assigned client portfolio. For the Harrisonburg Market, this position will work closely with James Madison University, James Madison University Athletics and the Atlantic Union Bank Center, along with a myriad of clients in the surrounding area. This includes developing long-term, positive relationships with their assigned clients as well as actively seeking to develop new business opportunities within those client relationships. The Account Manager is expected to display excellence in both client service and internal personnel management.

The applicant must always utilize solid judgement and decision-making skills, including during emergency situations. Flexibility with regard to the work schedule is required as the "typical" work calendar does not apply to this position. Work outside of the normal weekday hours is regularly required of the Account Manager as events are typically held on weeknights and weekends. Travel to / from other inter and intra-regional events (within the Commonwealth of Virginia) will be required at times.

Essential Functions

  • Serve as the lead point of contact for assigned client portfolio, working to meet / exceed their needs and expectations & continuing to cultivate positive, long-term relationships via internal / external meetings or other essential business related functions
  • Ensure and execute proper planning in advance of all events in portfolio including staffing, mapping, deployment, timelines, briefing documents, advance information sharing, and any operational / equipment needs
  • Manage event day operation as lead representative for RMC Events on-site ensuring complete delivery of service to the client, guest and part-time staff members
  • Provide excellent and thorough communication to part time staff scheduled for events within scope of responsibilities including times, directions, travel details, attire, and expectations. Timely responses to all staff inquiries is expected.
  • Assist all other departments when called upon including but not limited to the HR & Recruiting Departments and the Operations & Logistics Department
  • Key Personal Characteristic Requirements

  • Demonstrate a clear commitment to the organization's culture, mission and values
  • A tireless work ethic, leadership, poise, steadiness, self-confidence, solid advance preparation skills, a high degree of attention to detail, the ability to multi-task, and a "team first" approach in all functions
  • Possess excellent written and verbal communication skills including the ability to communicate effectively in a 360-degree manner in any setting
  • The ability to be flexible in both actions and thought. This includes : the anticipation of 'next steps', reacting to arising issues with both poise and confidence, as well as critically thinking about the needs / desires of multiple stakeholders
  • Possess ability to work independently with limited supervision, yet be fully comfortable and prepared to seek assistance when needed to avert potential planning and / or execution challenges
  • Core Qualifications

  • Combination of education and industry experience is preferred
  • Industry experience, including the proven ability to successfully manage personnel, is preferred Strong ability to receive and hold confidential information in the strictest of confidence is required
  • A high level of computer skills are preferred. Microsoft Office skills are required
  • Ability to lift and / or move items up to 100 pounds is preferred
  • Ability to work both indoors and outdoors and often irregular hours, including nights, weekends, and / or holidays is required. This includes in all weather environments
  • Ability to effectively and efficiently navigate throughout entertainment / sporting facilities and walk / stand for long periods of time is required. This includes the ability to stand, walk, talk, hear, climb stairs, and effectively utilize hands in the performance of the job and critical guest / staff safety duties
  • Willingness to relocate to or residence within Harrisonburg or the surrounding area is required
  • The above position description is meant to provide a solid framework of the essential functions of the employment category. While additional functions may be added by company management based upon need and business development, it is important to note that success in this, and any, position within RMC Events is based upon several key factors outside of the noted job functions. These types of factors include the candidates desire and motivation to achieve, philosophical approach to positive interpersonal interaction, and refusal to settle for mediocrity in attitude, execution and results. An Assistant Account Manager position exists similar to the Account Manager role; however, it is established for candidates with less industry experience as a pathway to both success within the industry as well as rapid short-term growth, development, and promotional opportunities. RMC Events is an equal opportunity employer, striving daily to meet and exceed not only the expectations placed upon it by clients and guests, but the ever-increasing level of expectations it places upon itself. At RMC Events, Success truly is 'Built Upon Good People First'.

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    Account Manager • Harrisonburg, VA, US

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