Porter 1

Job Description

Job Description

Position : Porter 1

Department : Facilities

Job Summary : Performs custodial duties to meet established cleanliness and quality standards in such areas as public area walkways, restrooms, and office areas of the Gaming Enterprise Division’s (GED) buildings and facilities.

This is the first in a series of five (5) classifications. Incumbents are supervised closely and generally do not make independent decisions or judgments.

Duties and Responsibilities (specific areas of responsibility include but are not limited to) :

• Sweeps, mops, and polishes floors.
• Dusts and / or polishes furniture, blinds, and equipment.
• Cleans and sanitizes restrooms performing tasks such as sweeping and mopping floors, cleaning urinals and toilets with proper chemicals, wiping down walls and mirrors, and refilling dispensers using established practices and procedures.
• Empties waste receptacles into trash containers and replaces dirty bags with clean bags; cleans area after trash has been picked up and keeps trash containers sanitary.
• Removes trash and trash containers from buildings to designated disposal areas; cleans area after trash has been picked up.
• Cleans glass as well as features such as display cases, interior partitions, and light fixtures.
• Cleans and polishes hardware such as door handles, push plates, kick plates, metal handrails, cigarette urns, drinking fountains, and restroom trim (external piping, faucets, traps and valves).
• Completes requests and services promptly and in the allotted time.
• Keeps management informed of problems or complaints he or she cannot handle independently to his or her supervisor as soon as possible.
• Uses cleaning tools safely and appropriately, as trained, such as mops, brooms, and squeegees.
• Reports repairs and safety and fire hazards to supervisor.
• Reports equipment malfunctions or damages to supervisor.
• Maintains adequate supply of cleaning equipment, materials, and supplies.
• Maintains service rooms and storage areas in a clean and orderly manner.
• Maintains cleanliness of work areas throughout the shift practicing clean-as-you-go procedures.
• Follows instructions regarding the use of chemicals and supplies; uses as directed.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Supports and enforces departmental as well as the GED’s policies and procedures, and applicable regulatory policies, such as completion of Material Safety Data Sheets (MSDS).
• Turns in found articles in accordance with Facilities and GED policies and procedures.
• Attends periodic departmental and GED meetings; attends professional and personal development training programs.
• Offers warm and sincere welcome / farewell to guests using a guest’s name, when possible, and making good eye contact.
• Provides attentive, courteous, and professional service to all guests and team members, striving to always exceed their expectations.
• Answers questions about general property information and amenities.
• Displays a diplomatic, polished, and professional demeanor in the workplace.
• Ensures uniform and personal appearance is clean and professional.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities :

• Organizational, planning, time management, and communication skills.
• Skill in working courteously with the public as well as developing and maintaining good working relationships.
• Ability to learn how to use cleaning equipment and products as well as apply established techniques and standards within three (3) months of employment and maintain an acceptable performance after that timeframe.
• Ability to learn about the chemicals used in the industry as well as occupational hazards and abide by safety standards and precautions in the industry.
• Ability to learn and follow departmental as well as the GED’s internal controls, policies, and procedures, and applicable regulatory policies, such as completion of Material Safety Data Sheets (MSDS).
• Ability to establish and maintain effective working relationships.
• Ability to perform job functions with attention to detail.
• Ability to follow verbal directions.
• Ability to learn specific job duties and complete work assignments in allotted times.
• Ability to work in a fast paced environment that may sometimes be stressful.
• Ability to maintain the physical stamina required, including an ability to stand for long periods.
• Ability to lift and move up to 25 pounds, with or without a reasonable accommodation.
• Ability to stand, stoop, bend, and / or reach objects above shoulder height.

Minimum Qualifications :

• Must be able to maintain the physical stamina required, including an ability to stand for long periods.
• Must be able to lift and move up to 25 pounds, with or without a reasonable accommodation.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must be able to work in a smoking environment.
• Must have employment eligibility in the
• Must be able to obtain, maintain, and retain a valid gaming license.

Preferred Qualifications :

• Six (6) months cleaning services experience in a multi-purpose building setting, such as a gaming, hotel, and convention center complex.
• Verbal and reading fluency in English.
30+ days ago