IT Support Specialist

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General Description :

This is a helpdesk role. The IT Support Specialist provides hands-on technical support for all end-user hardware, software, and systems across the Houston Rockets and Toyota Center environments. This role is responsible for answering inquiries, providing advice, troubleshooting and assisting end-users in solving technology related problems to provide efficient and effective problem identification and resolution.

RESPONSIBILITIES include but are not limited to :

• Serve as a first point of contact for IT support requests through phone, email, or ticketing system, ensuring timely, professional, and customer-focused resolution.
• Assist with installing, configuring, and maintaining desktops, laptops, mobile devices, and peripheral equipment to ensure optimal performance and reliability.
• Maintain Active Directory and Microsoft Entra environments including account creation / deletion, distribution group creation / deletion, updates, changes, data migration / maintenance.
• Support and troubleshoot user access, permissions, and authentication within Active Directory, Microsoft Entra, Office 365, and other systems assigned.
• Assist with software deployment and system updates in accordance with organizational standards.
• Coordinate and track IT inventory, including hardware, peripherals, and supplies; maintain accurate asset documentation.
• Prepare and configure IT systems for home games, concerts, and special events at Toyota Center ensuring operational readiness.
• Document procedures, configurations, and resolutions to maintain knowledge base and support continuous improvement of IT processes.
• Escalate complex or unresolved issues to senior IT staff as necessary while maintaining ownership of end-user communication.
• Demonstrate our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.

Minimum Qualifications :

Physical & Mental Requirements :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.