Sr. Software Engineer - Applied AI

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Sr. Software Engineer – Applied AI

Position Summary

GEICO is seeking an experienced Sr. Software Engineer to join our Unified Communications Service Engineering (UCSE) group and lead the development ofcutting-edge AI product development. This role is ideal for candidates with deepexpertise in building products powered by AI models, with a particular focus on working with large language models (LLMs). You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization by designing, developing, and deploying core consumer experiences thatleverage AI, ensuring they are robust, scalable and production ready.

Position Description

The Unified Communication Service Engineering team is transitioning disparate customer communication touchpoints into a world class services company by building the foundational voice, chat, text, email and core contact center experiences for sales, service and claims operations used by 20,000 GEICO contact center agents, field adjusters and sales representatives sell, endorse, and service more than 80 million customers and prospective customers.

Our Sr. Software Engineer is a lead member of the engineering team working across the organization to build delightful and friction-less product experience for our customers and drive transformative change in the industry by harnessing the power of Generative AI. Our team thrives and succeeds in delivering high-quality products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.

Position Responsibilities

As a Sr. Software Engineer, you will:

• IdentifyAIopportunities: Evaluate and prioritize opportunitiesto automate business processesusingAI, intelligent workflows, and agent-based systems.
• Design andshipapplied AIsolutions: Architect, build, and deploy AIsolutionsfor high-valueworkflowsincluding automation, document intelligence, decision support, and intelligentassistants.
• Buildagenticworkflows: Designand implement AI agentsand agentic workflows thatorchestrate tools, APIs, reasoningsteps, andbusinesslogic to automate complex processes at scale.
• Own production systems: Developservicesthatmeet high standards forscalability, resilience, performance, security, and availability.
• Leverageknowledge graphs: Useknowledge graphs toenhance reasoning, entity relationships, context retrieval, andmulti-stepworkflows.
• Partneracross functions: Collaboratewithproduct, engineering, operations, and analytics partners to co-create scalableAIsolutions and translatebusiness needsintorobusttechnical designs.
• Mentor andupskill others: Coachengineersand scientists inAI, LLMs, and agentic workflow designthrough pairing, reviews, and architecturalguidance.
• Driveinnovation: Explorenew models, frameworks, andreasoning techniques and applythemthoughtfully to real-worldchallenges.
• Influencearchitecture: Providetechnical guidance onarchitecture, experimentation, anddeployment withinand acrossteams.
• Experimentandevaluaterigorously: Runend-to-end experimentation, including hypothesis definition, measurement, validation, and iterative improvementinproductionenvironments.
• Model best practices: Establishandpromote engineeringbestpractices for reliability, interpretability, safety, governance, and monitoring ofproduction AI systems.

What We AreLooking For (MustHave)

• Experience: 5+years of professional softwareengineering or appliedmachine learningexperience, including 1+ years working withGenerativeAI or LLM-based systems in production.
• Hands-on AI engineering: Strongexperiencewith Python and modern AI frameworks such as LangChain, LangGraph, LangSmith, LlamaIndex, Hugging Face, and OpenAI orAnthropic APIs.
• ProductionAIdelivery: Demonstratedexperience designing, building, andoperating production AI systems, including agentic workflowsandintelligent automation features.
• Systems engineeringexcellence: Proven trackrecord building scalable, resilient, secure, and maintainable systemsthat run reliablyinproduction.
• AI& dataarchitectures: Strongunderstanding ofagent architectures, workflow orchestration, retrieval-augmented generation, vector databases, and knowledgegraphintegration.
• Cross-functionalcollaboration: Abilitytowork deeplywithengineers, productmanagers, and domain expertstoco-create solutions.
• Mentorship: Experience mentoring engineersand helpingothers grow inAI, LLM, and agent-based systemdesign.
• Businessimpact: Historyof delivering measurable business outcomeswithAI solutions.
• Distributed systemsfundamentals: Strong competencyin distributed systems, servicedesign, performance optimization, andreliability engineering.

NicetoHave

• AdvancedGenAI capabilities: Experience buildingdomain-tuned LLMs, vector reasoning techniques, or specializedretrieval architectures.
• Regulateddomains: Experience ininsurance, financial services, orotherregulated industries.
• Javaecosystem: Experience deploying AIcomponents in Javaecosystems(e.g., SpringAI, LangChain4j, Embabel).
• Deepdomainmodeling: Background indocument intelligence, fraud oranomalydetection, orcomplex ontology andknowledge graph design.
• AIsafety & governance: FamiliaritywithAI safety practices, evaluationframeworks, monitoring, and regulatory compliance.
• Executive communication: Ability toclearly communicate complex technical topicstosenior leadership and non-technical stakeholders.

Education

• Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

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Annual Salary

$80,000.00 - $215,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.