IT Systems Engineer

Job Description

Job Description

Take the next step in your IT career as an IT Systems Engineer with a supportive team, tons of room for career growth, competitive salary, and comprehensive benefits!

Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L2 IT Engineer to become a part of our collaborative team.

You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.

Position Highlights :

$55,000+ scalable based upon experience

Retirement plan, PTO, health insurance benefits, and bonus plan

Hybrid work schedule (up to 2 days remote) after training completed

Friendly, people-focused management and technical mentors

What You’ll Do :

Support common business applications (O365) via email, phone, and on-site support for 100+ SMB’s

Maintain client networks and network security (LAN / WAN, firewalls, access points, switches)

Troubleshoot a wide variety of on-premises, and cloud environments

Oversee new and existing equipment, hardware, and software upgrades

Provide guidance to junior members of the team

Participate in implementing network security solutions.

Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues

Skills You’ll Need :

Strong interpersonal skills, positive mentality, and ability to change tasks rapidly as a service business, we expect the unexpected to disrupt our plans

Confidence and commitment to top-tier customer service in a fast-paced environment

Ability to stay organized and follow tasks through to completion with accuracy

Willingness and ability to learn new applications and skills

2+ years of hands-on PC support experience

Office 365 experience

Proficient knowledge of different hardware platforms, cloud services, and line of business applications

Ready to apply?

Quick apply with your resume

Get a head start on the application process through our online portal here :

https : / / www.ondemandassessment.com / link / index / JB - JGDF215W0?u 1049388