Senior Level Customer Service Manager | Customer Service Manager [COC0029028]

Senior Level Customer Service Manager | Customer Service Manager

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides Enterprise Service Solutions for Risk Management, Compliance, Business Process, IT Effectiveness, Engineering, Environmental, Sustainability, and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public / private companies, defense and civilian government agencies, and non-profit organizations. Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value.

ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to Consumer Products, Services, And Retail; Defense And Military; Education And Academia; Emergency Services; Energy, Infrastructure, And Environment; Financial Services; Food And Agriculture; Foreign Aid / Technical Assistance; Government And Public Services; Healthcare And Life Sciences; Industrial And Commercial; Manufacturing And Operations; National Security & Intelligence; Non-Profit; Professional Services; Real Estate And Hospitality; Technology, Media, And Telecommunications; Transport And Logistics; etc.

ProSidian Seeks a Senior Level Customer Service Manager for Program Support on a Exempt 1099 Contract : No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting / Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Senior Level Customer Service Manager candidates with relevant Government and Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government and Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Manager Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Customer Service Manager) in the Government and Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country / World).

Responsibilities and duties include :

• Develop customer experience strategies.
• Oversee service delivery improvements.
• Lead cross-departmental initiatives.

Desired Qualifications For Senior Level Customer Service Manager candidates :

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Skills Required :

Competencies Required :

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Core competencies include :

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ProSidian Employee Benefits and Highlights :