Collections Specialist

Collections Representative

This position is responsible for the collection of outstanding accounts receivable from the existing client base and other aspects of collections such as resolving customer billing problems and analyzing client refund requests and credits. The individual will work closely with customers as well as internal sales and service departments.

Responsibilities :

• Recover delinquent receivables on commercial accounts by communicating with customers via telephone and approved written correspondence.
• Provide customer service regarding collection issues, analysis of refunds and credits, and resolve client discrepancies and short payments.
• Monitor and maintain assigned accounts including customer calls, analysis of account adjustments and small balance write-offs, creation and analysis of credit memos, and customer reconciliations.
• Identify issues attributing to account delinquency and discuss them with management.
• Electronically record thorough, efficient, and accurate account updates on all files.
• Maintain and strengthen relationships with existing customers.
• Enlist the efforts of sales, service, and senior management when necessary to accelerate the collections process.
• Perform other duties as assigned.
• Observe and promote company standards and policies on safety and quality.

Essential Skills :

Work Environment :

The position requires working from 8am-5pm, Monday through Friday, in a business casual dress code. The team includes two other specialists and a manager.

Job Type & Location :

This is a Contract to Hire position based out of Tampa, Florida.

Pay and Benefits :

The pay range for this position is $20.00 - $23.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in Tampa, FL.

Application Deadline :

This position is anticipated to close on Nov 17, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.