Solutions Consultant

Solutions Consultant

It's a new day with a new opportunity at 8am!

About the role :

At 8am, we're continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in Fintech has fostered our fast-moving, growth-focused culture. We've assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team-members' growth and development, recognize accomplishments, and celebrate successes together. We're building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!

We are seeking a detail-oriented and experienced Collections Specialist to join our accounting team. Reporting to the Collections Manager, this role requires strong communication, negotiation, and problem-solving skills, as well as an ability to work independently while collaborating with internal teams.

What you'll do :

• Maintain accurate and detailed records of collection activities in the company's database
• Monitor customer accounts to apply or lift holds based on collection activity.
• Assess customer accounts for high-risk factors and report findings to management, contributing to risk mitigation efforts.
• Communicate with merchants regarding inbound inquiries in a timely and professional manner.
• Consolidate reporting from various databases in Excel on a routine basis.
• Collaborate effectively with internal teams to resolve account-related issues and ensure smooth workflow..
• Maintain relationships with our third-party Collections firm to track delinquent accounts sent to collections.
• Ensure compliance with company policies, legal requirements, and fair debt collection practices.
• Assist the manager / lead with delegated tasks and responsibilities.
• Perform other duties as assigned.

About you :

Why 8am :

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagementvalues that empower us as individuals and unite us as a team. Our culture is grounded in our core values : Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here's how we support our 8Team :

At 8am, we don't just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am :

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent, and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Security advisory :

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive / personal data during the application process. All interviews take place over phone call, Zoom / Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.