Floor ManagerAndros Taverna • Chicago, IL, US

Floor Manager

Andros Taverna • Chicago, IL, US

3 hours ago

Job type

Full-time

Job description

JOB TITLE : Service Floor Manager

STATUS : Regular, Exempt

DEPARTMENT : Front of House

SUPERVISOR : Executive Leadership, Owners

OVERVIEW :

An Eat Well Manager will play a key role in providing support to the General Manager and management team. This role is responsible for overseeing all aspects of hospitality with an emphasis on maintaining service expectations, food and beverage quality, standards of front-of-house operations, and upholding a high level of guest satisfaction.

ESSENTIAL DUTIES :

Manage execution of service standards daily
Provide strategic direction to the General Manager, Floor Manager(s) and Sommelier(s) in regards to maintaining high level of service
Oversee training and development of hourly employees on service model, service expectations and technique

GENERAL EXPECTATIONS

Act with integrity, honesty and knowledge that promote the culture, values of Andros Taverna & Mano a Mano

Is knowledgeable of and upholds the policies of Eat Well Hospitality as it applies to conduct, expectations, and procedures.

Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times

Recognize or seek areas for staff, restaurant improvement and offer positive solutions for change.

Operate within the restaurant on a daily basis with efficiency, respect and professionalism

Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.

Understand philosophy of management and owner.

Display consistent attention to detail and follow through with all policies and procedures.

Represents the market professionally through effective communication, cooperation and relationships with all business partners.

Collaborates with the team to create a culture and work environment based upon respect; fostering opportunities for the team to learn, grow and develop their abilities.

Offer positive solutions to problems or issues and be a voice that is part of the decision making team.

ESSENTIAL JOB FUNCTIONS

Lead guest service on the floor

Ensure highest level of hospitality is being displayed during shifts

Open and close store as scheduled.

Responsible for daily Preshifts and Floor plan.

Conduct facilities walk through, communicating maintenance issues that need to be addressed

Review Log and contribute notes daily.

Responsible for helping to achieve targeted sales goals.

Collect, review and report guest feedback.

Ensure that employees comply with health and food safety standards

Address complaints regarding food quality or service

Manage staff schedules as delegated from the GM

Manage budgets and payroll records including daily tips

Continue to establish higher standards for personnel performance and customer service

DAILY EXPECTATIONS :

Engage with the Open Table platform, understanding incoming reservations, VIPs, special guest requests, dietary restrictions

Attend manager / chef meetings daily to review guest list with opening team

Oversee service focus calendar and update weekly with management team

Assist in restaurant set up, ensuring mise en place of all applicable plateware, silverware and glassware

Attend pre-shift meetings. Take charge of reviewing guest list; noting VIPs, first time diners, server assignments and special requests

Daily team management of expectations during service, making “in-the-moment” adjustments with staff to properly execute procedures

Coach Captains and Backwaits on timing, resets, coursing and service technique

Be well-versed in our menu items in order to field questions and make recommendations with a personal touch

Observe guests’ needs throughout their experience to ensure they receive high quality service; Make note of guest preferences and requests for future reference

Relay any guest preferences and requests for future reference to host team

Assist in all areas of operation during service including sommelier, captain, host, runner, manager.

Assess opportunities to enhance the guest experience through specialized offerings and guest-specific initiatives, thinking and working outside the box to deliver unique memories to guests

Participate in staff education programming, including preparing training materials and communicating trainings with team members, as assigned by department heads, and assisting day-of training sessions

Participate in employee development processes, including providing feedback to management for performance reviews, supporting employees, responding to employee questions, and escalating all employee issues or concerns for further action as determined to appropriate department heads

Participate in weekly management meetings

Be a leader in developing and cultivating a professional and growth-focused positive work environment

Support team with special projects, tasks, and duties, as required for restaurant operations

POSITION GOALS :

Maintain consist delivery of service standards

Expand the knowledge of hourly employees

Develop management team’s ability to coach on expectations

Broaden impact to multiple concepts

MEASURABLE GOALS :

Increase guest service scores across all platforms (4.8 or higher)

Build on our customer database

Develop service goals that enhance the service model

FUTURE OBJECTIVES :

Standardize service expectations across multiple stores

Ensure all stores are working in unison (using the same tools, up to date on current promotions / initiatives, consistent style of service for the concept, etc.)

Leverage business trends to drive stores performance and maximize bottom line returns

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Floor Manager • Chicago, IL, US

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