Business Operations Lead

Job Description

Job Description

Salary : $70,000-$85,000

APM Steam is a leading provider of industrial maintenance and repair services based in Woburn, MA. We specialize in steam trap surveys, the repair and maintenance of steam traps, and overall steam system optimization. Our expert team delivers cost-effective solutions to maximize equipment performance and lifespan to our customers nationwide. Committed to quality and efficiency, we ensure reliable service that exceeds industry standards.

The Business Operations Lead will have the opportunity to redesign the systems that drive our business, directly contributing to organizational growth. You will lead a remote team, improve processes and transform the way we work. From Salesforce development to cross functional project leadership, youll gain the experience that positions you for senior leadership roles across operations, technology, and management.

• Lead and coach a remote team of Business Operations Associates by developing talent, setting priorities, and reviewing work for quality and accuracy.
• Own customer-facing deliverables including quotes, scopes, and reports, ensuring every document is precise, professional, and timely.
• Maintain accurate pricing in Salesforce to ensure our sales and project teams always work from the most accurate data.
• Replace outdated Excel tools with scalable Salesforce workflows by turning business needs into structured solutions.
• Document and refine processes to be scalable across projects and new services lines.
• Work across teams to keep projects running smoothly from survey to repair.
• Build a culture of accountability where the team takes pride in producing work that earns

customer trust.

Requirements

Why APM