Vice President of Operations

Job Description

Job Description

Salary :

Vice President, Call Center Operations Bergen County, NJ or 75-Mile Radius

Do you have what it takes to lead, transform, and drive high-impact growth for a dynamic call center business?

We are a rapidly growing company seeking aVP of Call Center Operationswho will oversee 5 distinct operating units, directly reporting to the CEO and President. This is a hands-on leadership role with full P&L responsibility, a focus on maintaining and improving profit margins, and a mandate to help scale the business to $300 million in annual revenue. You will lead 30 call center professionals, supported by 3 experienced managers, and be responsible for daily client, vendor, and employee interactions across all units.

What Youll Do

• Lead Strategic Growth : Drive the vision for call center operations, developing and executing strategies to maximize efficiency, profitability, and client satisfaction as we scale.
• Oversee Multisite Operations : Manage and optimize 5 separate call center locations, ensuring seamless workflow, productivity, and service excellence.
• Own the P&L : Take full responsibility for profit & loss, budgeting, cost controls, and financial forecasting, ensuring we not only meet but exceed profitability targets.
• Build and Maintain Relationships : Foster strong partnerships with clients, vendors, and internal teams. Youll be our primary liaison for critical business relationships, ensuring smooth work order flow and operational continuity.
• People Leadership : Inspire, mentor, and develop our call center staff and management team. Your leadership will set the tone for a positive, high-energy work environment.
• Facility & Technician Management : Leverage your experience in facility repair, maintenance, or service technician management to ensure our physical operations are best-in-class.
• Drive Process Improvement : Use critical thinking and analytical skills to identify opportunities for operational improvements, technology adoption, and scalable growth.
• Vendor Management : Negotiate and manage vendor contracts, ensuring cost-effective and reliable service delivery.
• Client-Facing Role : Regularly engage with clients to understand their needs, address concerns, and identify new business opportunities.

Who You Are

Logistics & Requirements

How to Apply

To be considered, youmustsubmit :

All candidates who submit these three items will receive a follow-up call.

Are you ready to take the lead, drive operational excellence, and help us build a $300-million enterprise? If so, we want to hear from you!