The Vice President, Development Operations

Development Director

How you move is why we're here. Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Regular Full Time

Compensation Range : $0.00 - $0.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to : scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What You Will Be Doing

Assess the development team to ensure the appropriate alignment and allocation of resources and personnel across development functions and programs. Evolve the data strategy, creating structure and automating systems to leverage data in support of continued growth. Optimize and grow communications, events and annual fund, defining goals for each program, creating data efficiencies, encouraging cross-functional collaboration, documenting workflows, and creating accountability. Provide analysis and regular reports to the Chief Development Officer, executive leadership, Board of Trustees, development leadership and team on fundraising performance, donor trends, and operational metrics to guide strategy and measure impact. Develop and produce dashboards and performance reports that guide fundraising strategy and measure KPIs. Develop a business plan to maximize the potential of Bike HSS, a unique peer-to-peer fundraising program that culminates in an annual New York-based cycle / walk / run event dedicated to advancing research and driving innovation to power the HSS mission. The event is the primary driver of new donors into the HSS development program each year. Conduct a brand evaluation and strategic re-brand transition for BIKE HSS. Create and execute a robust corporate giving strategy that builds on the success of BIKE HSS and other events. Further define and build a donor stewardship program that utilizes best practices and creates standards across giving levels, with a particular focus on donors of $1M and above. Automate routine processes and optimize workflows for gift acceptance and processing, donor and patient confidentiality, financial regulations, and data management. Partner with HSS IT, finance, research administration, clinical programs, and marketing team to align fundraising operations with organizational goals and ensure accurate forecasting, timely information sharing and reporting, compliance, and donor communications.

Recruit, mentor, develop, evaluate, and retain an industry-leading team of development professionals with a strategy and growth mindset. In collaboration with development leadership and the fundraising strategy team, ensure that programs drive a culture of philanthropy and strategic engagement of key stakeholders. Passionately embody and model the purpose and mission of Hospital for Special Surgery.

Education & Experience

A bachelor's degree in business administration, operations management, information management, or a related field is required; a master's degree in one of these areas is preferred. Ten or more years of progressive management experience in healthcare fundraising, operations, including experience in an academic medicine environment. Experience overseeing a CRM conversion preferred. Energy and drive to succeed in HSS's dynamic, fast-paced entrepreneurial environment.

Capabilities

Deep technical competence in CRM management and success managing technical teams. Up to date with current and emerging technology to seamlessly integrate new technology that enhances reporting, analytics, research, and prospect management in support of fundraising activities that grow revenue. Deep knowledge of industry best practices and a continuous improvement mindset to bring all perspectives to decision making, challenging self and others to think outside the box. Solid background in program and project management including planning, budgeting, resource allocation, stakeholder engagement, risk management, prioritization and decision-making. A strategic thinker with a performance and growth mindset who aligns communications and programs with broader organizational goals. A collaborative approach to working with executive and medical leadership, development colleagues, and staff, earning their respect through careful listening and bringing authority and expertise to solutions.

Non-Discrimination Policy : Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.