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Customer Solution Engineer

Customer Solution Engineer

MolocoSan Francisco, CA, United States
30+ days ago
Job type
  • Part-time
Job description

Overview

Join to apply for the Customer Solution Engineer role at Moloco .

Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their first-party data, elevating the path to performance advertising. Our technology enables high-speed, scalable ad targeting powered by data, across platforms beyond traditional players.

The Impact You’ll Be Contributing

The GTM team defines, designs, and executes the commercial strategy for the company. The team identifies, sizes, and segments the opportunity and enables sales and business development to execute effectively. We value continuous innovation, operational excellence, and cross-functional partnerships.

Within the GTM organization, the Customer Solution Engineering (CSE) team drives the success of a specific set of Moloco products and initiatives. The CSE team partners with clients on technical implementations, builds tools and automation to scale product usage, monitors industry trends, prioritizes issues, and communicates findings to product, engineering, design, and other partners to shape product direction.

Responsibilities

  • Provide high-caliber premium implementation support to customers for Moloco’s most technical Ads products
  • Identify, evaluate, and prioritize initiatives to scale support for the Sales team and funnel technical voice of the market to Product
  • Identify, design and build tools and technical processes to increase operational efficiency for Sales and Support and drive Product adoption in market
  • Develop points of view on technical market challenges and work with Product / Engineering to support their roadmap

Qualifications

  • BS in Computer Science or related technical field
  • 4+ years of hands-on industry experience in software development
  • Excellent software development skills and fluency in at least one back-end language (preferably Java, C++, or Python)
  • Proficiency in JavaScript and Web fundamentals
  • Experience in Cloud / Distributed development (e.g., AWS, GCE, GCP, BigTable, BigQuery)
  • Strong technical and problem-solving skills; ability to troubleshoot systems and application flows, dive deep into complex problems, and identify root causes
  • Enjoy working with, supporting, and teaching customers
  • Comfortable communicating technical concepts to technical and non-technical audiences
  • Fluent in English
  • Strong ability to multitask and prioritize in a fast-growing, dynamic environment
  • [Bonus] Experience in the adtech, performance marketing, retail media, or machine learning space
  • Compensation and Benefits

    In accordance with state laws, the base compensation is a reasonable estimate and may be higher or lower based on experience, knowledge, skills, and abilities. We also offer a competitive benefits package.

    Base Pay Range : $147,000—$220,000 USD

    Moloco Thrive : Benefits and Well-Being

    We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer benefits that empower our employees to take care of themselves and their families.

    Moloco Values

  • Lead with Humility : Everyone’s voice is respected, valued, and heard. We win, learn, and improve together. Accountability and feedback are essential to our success.
  • Uncapped Growth Mindset : We see all situations as opportunities to learn, grow, and improve. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what is possible.
  • Create Real Value : We pursue impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to deliver durable value for our customers.
  • Go Further Together : We are one team pursuing a shared mission, collaborating proactively and inclusively to build a more equitable workplace.
  • Additional Resources

  • Moloco Company Blog
  • Moloco Leadership
  • Moloco Newsroom
  • Equal Opportunity

    Moloco is an equal opportunity employer. We highly value diversity and do not discriminate on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and identity, sexual orientation, marital status, ancestry, disability, military and veteran status, or any other characteristic protected by law.

    Candidate Privacy Notice

    Your privacy matters. By applying, you acknowledge that you have reviewed our Candidate Privacy Notice.

    Job Details

  • Seniority level : Mid-Senior level
  • Employment type : Part-time
  • Job function : Information Technology
  • Industries : Advertising Services
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