Engagement Program Manager

A company is looking for an Engagement Program Manager.

Key Responsibilities

Build quarterly and annual roadmaps tied to measurable adoption outcomes

Maintain a rolling 90-day event calendar for customer engagement

Deploy AI for event personalization and utilize automation for customer support

Required Qualifications

5+ years in Customer Success programs, Digital Customer Success, or lifecycle marketing

Understanding of common Jira, Jira Service Management, Confluence, and Loom use cases

Experience in cross-functional alignment across product, sales, support, and marketing

Familiarity with tools like Gainsight, Salesforce, Tableau, and webinar platforms

Ability to use qualitative and quantitative data for measurable program outcomes