Revenue Cycle Operations Manager

Revenue Cycle Operations Manager

Nourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine : working with a Registered Dietitian is one of the most effective interventions available, but less than 1% of eligible Americans use their covered benefits. Nourish is building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives. We launched three years ago, are live in all 50 states, and already have thousands of dietitians and hundreds of thousands of patients on the platform. We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised $115M from top-tier VCs including JP Morgan Growth Equity, Thrive Capital, Index Ventures, Y Combinator, Maverick Ventures, Box Group, Atomico, G Squared, and Pinegrove Venture Partners. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.

As Revenue Cycle Operations Manager at Nourish, you'll lead the charge in building and scaling a high-performing RCM team at one of the fastest-growing healthcare start-ups. You'll help design and manage RCM team performance and operational workflows - ensuring that every process not only drives operational excellence, but also delivers a best-in-class patient experience.

You'll be at the forefront of innovation in healthcare operations, leveraging AI and technology to optimize collections, streamline workflows, and support Nourish's unique care model. Your work will directly shape how our RCM function supports business growth, new product launches, and the future of the company.

This is a highly cross-functional role that sits at the intersection of operations, technology, and patient experience. You'll manage and develop a team of RCM Associates, collaborate with teams across Engineering, Credentialing, Customer Experience, Clinical Operations, and external vendors, and lead critical operational projects from ideation to execution. This role reports directly to the Head of RCM and will have a significant hand in shaping the success of RCM at Nourish.

This is a full-time role. We prefer NYC-based candidates who can work from our Flatiron office 12 days per week, with some remote flexibility, but we're also open to fully remote candidates if it's the right fit.

Key Responsibilities :

• Manage and lead a team of RCM Associates, providing ongoing performance feedback, coaching, and career development.
• Oversee day-to-day RCM operations, ensuring workflows are executed with a high degree of accuracy and efficiency with a focus on putting patients first.
• Lead hiring, onboarding, and training initiatives to scale the RCM Associate team.
• Continuously identify and implement workflow optimizations to improve collections, provide best-in-class patient experience, and increase operational efficiency.
• Act as a cross-functional liaison between RCM, Engineering, Credentialing, Customer Experience, Clinical Operations, and external billing vendors.
• Support new product and contract activations, ensuring smooth operational launches for new business lines.
• Own and drive ad-hoc operational projects to support business growth and process improvement.
• Develop and manage key performance metrics to track team productivity and workflow success.

We'd Love To Hear From You If :

Please note that you must be legally authorized to work in the U.S. for this position.