Revenue Operations Manager, Customer Success

Revenue Operations Manager, Customer Success

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world's largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values : Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we've been continuously recognized and named one of Inc. Magazine's Best Workplaces , Forbes America's Best Startup Employers , Best Fintech to Work for by American Banker , year after year.

Alloy is seeking a Revenue Operations Manager, Post Sales to support our Post Sales teams. You'll report to the Senior Manager, Revenue Operations and will play a critical role in the growth of the Revenue Operations function. We're looking for a results-oriented individual who can drive operational excellence across our Client Success and Technical Solutions teams (Post Sales) and bring a data-driven perspective to drive customer value, accelerate revenue, and improve team productivity. In this role, you would help Post Sales Leadership with process improvements, forecasting, and execution on strategic initiatives.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

What You'll Be Doing

• Act as a thought partner to Post Sales (Client Success and Technical Solutions) and adjacent GTM leaders to uncover insights into the performance of the business, develop recommendations, and implement programs to enhance our post sales functions
• Lead strategic analyses to identify trends, gaps, and opportunities for process optimization; lead cross-functional projects to drive those optimizations
• Design, build and manage a model that guides resource allocation globally by segment. Partner with GTM Leadership to define segment-specific coverage models and highest-impact activities across the customer lifecycle, linking to revenue outcomes. Monitor and report on segment performance
• Drive risk forecasting and provide actionable recommendations and process improvements in service of managing at-risk accounts
• Ensure data cleanliness and accuracy within the GTM tech stack
• Support the Post Sales teams' operating cadence and business processes
• Be the connective tissue between Post Sales and the rest of the GTM organization
• Collaborate with Finance on top-line metrics analyses, commission inquiries and disputes, and other ad hoc reporting requests

Who We're Looking For

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and / or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $135,000 to $159,000.

Benefits and Perks

How to Apply

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All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you're ever unsure, please contact us directly via our website before sharing personal information.