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Account Manager - Parking Operations

Account Manager - Parking Operations

Propark MobilitySanta Monica, CA, United States
2 days ago
Job description

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Park your career here, with Propark Mobility!

Account Manager

Salary Range : $95,000 - $103,000 Commensurate with Experience, plus Incentive Bonus Potential up to 15% of salary

Work Modality : In Office

Schedule : Full-time,

Location : Santa Monica, CA

Applications will be accepted until job is closed.

Ideal Experience :

  • This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset.
  • Progressive management experience with front-line team oversight
  • Established experience with scheduling and payroll is a plus
  • Bachelor’s degree with a concentration in business is helpful but not required.

Skills and Abilities we are searching for :

  • You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and / or Hospitality Industries.
  • You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
  • Your friends describe you as trustworthy, loyal and dependable.
  • You are self-sufficient, resourceful and decisive.
  • You see a challenge as an opportunity and are looking for a position with a chance for growth.
  • You have a flexible schedule meaning that the position may require working weekends and holidays.
  • You have impeccable conversational and written communication skills.
  • You have an exceptional way with people and you achieve extraordinary results.
  • Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP
  • What We Offer : Compensation and Benefits :

  • Fantastic opportunities for career growth - we always look to promote from within first!
  • Free Parking!!
  • Competitive salary that is commensurate with experience, plus incentive bonus potential.
  • Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
  • Priority driven culture that is supportive, engaging, empowering and celebratory.
  • A company that values diversity, inclusion, and belonging.
  • The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
  • Learning opportunities through our internal training program - Propark Think
  • Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
  • Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24 / 7
  • Who We Are :

    We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal : create the perfect parking moment for every guest.

    Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size! Are you ready to park your career here? We have lots of opportunities ahead!

    As Account Manager, you will :

  • Develop and train supervisors and line-level employees.
  • Review and approve work schedules to ensure adequate coverage while minimizing expenses.
  • Develop and maintain strong client relations and attend client meetings.
  • Assist supervisors in handling customer complaints and day-to-day operational issues.
  • Manage and submit employee, operations, and payroll reports.
  • Oversee the customer service program to ensure customer satisfaction.
  • Develop budgets and monitor financials to meet business goals.
  • Review and evaluate audits to ensure integrity of revenue control.
  • Ensure compliance with company policies and procedures, as well as those of our client.
  • Respond to operational issues when needed (at times, after normal business hours).
  • Maintain the highest professional and ethical standards for both our organization and our client.
  • Are you ready to park your career here?

    Apply today!

    We can't wait to meet you!

  • Free parking while working at your assigned Propark location(s).
  • Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

    Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

    Gerente de Cuentas

    Rango Salarial : $95,000 - $103,000 según la experiencia, más un bono por incentivos de hasta el 15% del salario

    Modalidad de Trabajo : En oficina

    Horario : Tiempo completo

    Ubicación : Santa Mónica, CA

    Las solicitudes serán aceptadas hasta que se cierre la vacante.

    Experiencia Ideal : Este puesto es responsable de todos los aspectos de la operación, incluyendo la gestión de la flota de transporte, estacionamiento autónomo y servicios de valet, así como la supervisión del equipo en su ubicación. El candidato ideal tendrá experiencia previa en la industria de estacionamientos, con un enfoque en hospitalidad como un valor agregado importante.

    Experiencia progresiva en gestión con supervisión de equipos de primera línea

    Experiencia establecida en programación y nómina es una ventaja

    Se prefiere una licenciatura en administración de empresas, aunque no es un requisito.

    Habilidades y Capacidades que Buscamos :

    Eres una persona motivada, dispuesta a asumir nuevos desafíos, con experiencia en gestión dentro de las industrias de Estacionamiento, Servicio al Cliente y / o Hospitalidad.

    Eres una persona práctica que se arremanga para hacer el trabajo, organizada, honesta y reflexiva.

    Tus amigos te describen como confiable, leal y responsable.

    Eres autosuficiente, ingenioso y decisivo.

    Ves los desafíos como oportunidades y buscas un puesto con posibilidades de crecimiento.

    Tienes un horario flexible, lo que significa que el puesto puede requerir trabajar fines de semana y días festivos.

    Posees excelentes habilidades de comunicación oral y escrita.

    Tienes un trato excepcional con las personas y logras resultados extraordinarios.

    Excelentes habilidades informáticas, incluyendo Microsoft Office (Word, Excel, PowerPoint, Outlook) y ADP.

    Lo que Ofrecemos : Compensación y Beneficios :

    Fantásticas oportunidades de crecimiento profesional : ¡siempre buscamos promover internamente primero!

    ¡Estacionamiento gratuito!

    Salario competitivo acorde con la experiencia, más bonificación por incentivos.

    Generoso paquete de días libres : vacaciones, días festivos, bienestar y ¡un día adicional por tu cumpleaños!

    Cultura enfocada en prioridades : solidaria, participativa, empoderadora y de celebración.

    Una empresa que valora la diversidad, la inclusión y el sentido de pertenencia.

    La oportunidad de trabajar en un entorno divertido y progresista, donde todos reciben una dirección clara y son empoderados para alcanzar sus objetivos.

    Oportunidades de aprendizaje a través de nuestro programa interno de capacitación — Propark Think

    Excelente paquete de beneficios, que incluye seguro médico, dental, de visión y 8 seguros complementarios, ¡incluyendo seguro para mascotas!

    Programa gratuito y confidencial de asistencia al empleado (EAP) que ofrece apoyo y recursos a empleados y sus familias las 24 horas del día, los 7 días de la semana.

    Quiénes Somos : Hacemos que cada día sea grandioso, juntos. Creamos un ambiente laboral emocionante con una cultura enfocada en apoyarnos y celebrarnos mutuamente. Nuestros miembros disfrutan de un entorno positivo de trabajo comprometido con un objetivo simple : crear el momento perfecto de estacionamiento para cada cliente.

    Propark Mobility es una empresa líder en la industria que comenzó con un solo lote en Hartford, CT en 1984. Hoy contamos con más de 750 ubicaciones en todo EE. UU. y tenemos un plan a 5 años para cuadruplicar nuestro tamaño.

    ¿Estás listo para estacionar tu carrera aquí? ¡Tenemos muchas oportunidades por delante!

    Como Gerente de Cuentas, deberás :

    Desarrollar y capacitar a supervisores y empleados de nivel operativo.

    Revisar y aprobar horarios laborales para garantizar cobertura adecuada mientras se minimizan los gastos.

    Desarrollar y mantener relaciones sólidas con los clientes y asistir a reuniones con ellos.

    Ayudar a los supervisores a manejar quejas de clientes y problemas operativos diarios.

    Gestionar y enviar informes de empleados, operaciones y nómina.

    Supervisar el programa de servicio al cliente para garantizar la satisfacción de los clientes.

    Desarrollar presupuestos y monitorear los aspectos financieros para cumplir con los objetivos comerciales.

    Revisar y evaluar auditorías para asegurar la integridad del control de ingresos.

    Garantizar el cumplimiento de las políticas y procedimientos de la empresa, así como los del cliente.

    Responder a problemas operativos cuando sea necesario (a veces fuera del horario laboral).

    Mantener los más altos estándares profesionales y éticos tanto para nuestra organización como para nuestro cliente.

    ¿Estás listo para estacionar tu carrera aquí? ¡Aplica hoy!¡Estamos ansiosos por conocerte!

    Estacionamiento gratuito mientras trabajas en tu(s) ubicación(es) asignada(s) de Propark.

    Propark es un Empleador que ofrece Igualdad de Oportunidades (EOE). Los solicitantes calificados son considerados sin distinción de edad, raza, color, religión, sexo, origen nacional, orientación sexual, discapacidad o condición de veterano. Si necesitas asistencia o un ajuste razonable durante el proceso de solicitud debido a una discapacidad, está disponible a solicitud. La empresa se complace en brindar dicha asistencia, y ningún solicitante será penalizado como resultado de dicha solicitud.

    Por favor, visita el portal corporativo de carreras de Propark para consultar nuestro Aviso para Solicitantes CPRA y la Política de Privacidad del estado de California. Esta política también se te enviará por correo electrónico una vez recibida tu solicitud.

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    Operation Manager • Santa Monica, CA, United States

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