Talent.com
Service Management Associate
Service Management AssociateVirtualVocations • Winston Salem, North Carolina, United States
Service Management Associate

Service Management Associate

VirtualVocations • Winston Salem, North Carolina, United States
4 days ago
Job type
  • Full-time
Job description

A company is looking for a Service Management Associate to join their team.

Key Responsibilities

Oversee daily call queue performance, ensuring coverage and adherence to SOPs

Generate reports and dashboards related to call metrics and SLA compliance

Assist the Service Management team with trend analysis and process documentation

Required Qualifications

Strong knowledge of ConnectWise Manage and similar call routing systems

Familiarity with call center metrics such as SLA attainment and staffing adherence

Experience with contact center or ITSM tools

Working knowledge of ITIL concepts as they apply to MSP operations

Organizational and conflict-resolution skills

Create a job alert for this search

Management Associate • Winston Salem, North Carolina, United States

Related jobs
Telecom Management Consultant

Telecom Management Consultant

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Telecom Industry Management Consultant - BSS SME.Key Responsibilities Build model diagram / architecture inclusive of all required business processes Research other tele...Show more
Last updated: 2 days ago • Promoted
Client Services Associate

Client Services Associate

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Client Services Associate (Remote).Key Responsibilities Triage and answer inbound communication via phone, chat, e-fax, email, and portal messages Provide ordering sup...Show more
Last updated: 30+ days ago • Promoted
Podcast Success Associate

Podcast Success Associate

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Podcast Success Associate.Key Responsibilities Onboard podcasters and publishers, guiding them through setup and launch planning Serve as a trusted point of contact fo...Show more
Last updated: 2 days ago • Promoted
Bilingual Fulfillment Associate

Bilingual Fulfillment Associate

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Bilingual Fulfillment Associate.Key Responsibilities Complete internal orders for fulfillment through various vendor sites Handle inbound and outbound phone calls for ...Show more
Last updated: 2 days ago • Promoted
GTM Strategy Associate

GTM Strategy Associate

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a GTM Strategy Associate to lead sales planning and analysis for the GTM team.Key Responsibilities Support the sales team in creating presentations and projects Assist w...Show more
Last updated: 30+ days ago • Promoted
Contact Center Associate

Contact Center Associate

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Contact Center Associate 3 (H) to serve as a team lead and provide assistance in a remote setting. Key Responsibilities : Serve as team lead and subject matter expert, as...Show more
Last updated: 11 days ago • Promoted
Customer Relationship Associate

Customer Relationship Associate

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Customer Relationship Associate to join their Client Services team.Key Responsibilities Prepare and conduct regular client meetings, including presentations and busines...Show more
Last updated: 2 days ago • Promoted
Retail Customer Service Associate

Retail Customer Service Associate

FedEx Office and Print Services • Winston-Salem, NC, United States
Full-time
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...Show more
Last updated: 2 days ago • Promoted
Client Management Executive

Client Management Executive

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for an Executive Principal, Client Management.Key Responsibilities Serve as a Client Executive for major strategic accounts, consulting and selling to senior Client Executive...Show more
Last updated: 2 days ago • Promoted
Member Service Guide

Member Service Guide

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Member Service Guide.Key Responsibilities Engage members with empathy and professionalism across calls and digital channels Build high-quality connections that create ...Show more
Last updated: 30+ days ago • Promoted
Service Suite Account Manager

Service Suite Account Manager

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Service Suite Account Manager to serve as the primary business liaison for assigned dealership Fixed ops departments. Key Responsibilities Build and maintain strong rela...Show more
Last updated: 30+ days ago • Promoted
Associate Advanced Delivery Architect

Associate Advanced Delivery Architect

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for an Associate Advanced Delivery Architect (West).Key Responsibilities Support the delivery of Advanced Services engagements under senior guidance Execute project tasks su...Show more
Last updated: 2 days ago • Promoted
Relationship Associate

Relationship Associate

First National Bank of Pennsylvania • Winston Salem, NC, United States
Full-time
Make a difference - for us and for your future.This position is primarily responsible for assisting the Financial Advisors in the establishment and maintenance of accounts and client relationships....Show more
Last updated: 30+ days ago • Promoted
Senior Director of Customer Service

Senior Director of Customer Service

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Senior Director, Consumer & Customer Service.Key Responsibilities Set the customer service vision and strategy in partnership with senior leadership to deliver exceptio...Show more
Last updated: 4 days ago • Promoted
Customer Account Management Manager

Customer Account Management Manager

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Manager, Customer Account Management.Key Responsibilities Lead and develop a high-performing team of Customer Account Managers to achieve performance goals Drive custo...Show more
Last updated: 30+ days ago • Promoted
Revenue Operations Associate

Revenue Operations Associate

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Revenue Operations Associate to support the revenue operations team in patient financing account management and process improvement. Key Responsibilities Create and main...Show more
Last updated: 30+ days ago • Promoted
Senior Associate, Client Services

Senior Associate, Client Services

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Senior Associate, CSA-3.Key Responsibilities Provide clients with account statements, balance inquiries, and various banking documents Facilitate account maintenance, ...Show more
Last updated: 4 days ago • Promoted
Technology Integration Associate

Technology Integration Associate

VirtualVocations • Winston Salem, North Carolina, United States
Full-time
A company is looking for a Technology Integration Associate responsible for managing IT onboarding and support for new providers. Key Responsibilities Manage concurrent IT implementation projects ...Show more
Last updated: 26 days ago • Promoted