IT Director, Commercial & Customer Solution Delivery

Xylem Global Water Solutions

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The role you will lead the delivery and adoption of enterprise solutions that enable Sales, Marketing, and Customer Service functions. In this role, you will drive execution of solution roadmaps, ensure measurable business value, and champion adoption across the enterprise. You will partner closely with IT and business stakeholders to deploy and optimize platforms such as Salesforce, Microsoft Dynamics, CPQ, and eCommerce, ensuring alignment with strategic priorities and consistent delivery results.

Core Responsibilities

• Lead solution delivery across CRM, CPQ, Service, and eCommerce portfolios, ensuring projects are completed on time, within scope, and aligned with business goals.
• Translate business priorities into delivery plans, shape high-level requirements, and secure funding approval through compelling business cases.
• Manage and guide implementation partners, ensuring solutions meet enterprise standards and deliver expected business value.
• Engage with stakeholders in Sales, Marketing, and Customer Service to drive alignment, adoption, and consistency across functions.
• Ensure governance and compliance, following enterprise PMO, security, SOX, and data governance standards.
• Champion innovation and continuous improvement by identifying opportunities to accelerate roadmaps, enhance delivery effectiveness, and improve customer experience.

Required Qualifications

Preferred Qualifications

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!