Head of Business Development & Operations

Overview

Head of Business Development & Operations – full-time, on-site in Woburn, MA. This role combines business development leadership with day-to-day operational management, reporting to the CEO and working with the leadership team to set strategy, manage execution, and ensure delivery of products and implementations.

Northern Digital Solutions provides digital solutions that improve the bottom-line, increase operational efficiency, and manage risk for small and mid-sized financial institutions. Our expertise helps clients streamline their operations and achieve their financial goals. We are dedicated to delivering innovative and effective digital solutions that drive measurable results for our clients.

Responsibilities

• Business Development & Growth
• Develop and execute strategies to grow NDS’s client base and revenue.
• Build and manage relationships with banks, financial institutions, and industry partners.
• Lead business development efforts, including sales pipelines, proposals, and contract negotiations.
• Represent NDS at industry events, conferences, and client meetings.
• Operations & Execution
• Oversee day-to-day operations, ensuring smooth coordination across product, technology, and client implementation teams.
• Manage, support, and work alongside Product & Project Managers to ensure on-time, high-quality delivery.
• Define and track KPIs across product, client success, and business operations.
• Build processes and playbooks to help NDS scale efficiently.
• Own NDS’s financial planning, budgeting, and reporting.
• Track revenues, expenses, forecasts, and profitability.
• Work with the CEO on fundraising, investor reporting, and long-term financial strategy.
• Establish financial controls, reporting processes, and compliance standards.
• Leadership
• Act as a strategic partner to the CEO, helping set and drive company vision and execution.
• Collaborate with the leadership team to prioritize initiatives and allocate resources.
• Provide coaching and direction to cross-functional team members and help shape company culture around accountability, growth, and innovation.

Qualifications

Seniority level : Executive

Employment type : Full-time

Job function : Business Development and Sales

Location : Boston, MA area considered for market listings; on-site role in Woburn, MA.

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