IVR / Telephony Product Owner with Healthcare - 100% Remote

Role : IVR / Telephony Product Owner with Healthcare

Location : Remote

Contract

Rate : $40 / hr to $50 / hr

Voice Product Owner Twilio

• Understanding of end-to-end contact centre functionalities
• Exposure to Twilio IVR and Insights reporting will be a bonus
• Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
• Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria's
• Ask ownership and Accountability of product processes and deliverables
• Empathetic and high-performing product person who thrives in high-speed environment

Regards

Kevin

ERP Mark Inc