IT Help Desk Technician (Tier 2 or Tier 3) FLAxiom • Jacksonville, FL, US

IT Help Desk Technician (Tier 2 or Tier 3) FL

Axiom • Jacksonville, FL, US

30+ days ago

Job type

Full-time

Job description

Job Description

Job description

IT Support Engineer

Join Axiom – Shaping the Future of IT Compliance and Technology Solutions

Are you an IT professional with a passion for technology, a knack for problem-solving, and a commitment to customer satisfaction? If so, we want you on our team! At Axiom, your expertise will directly contribute to delivering top-notch IT solutions that empower our clients to thrive in an increasingly complex and compliance-driven environment.

About Axiom

With over 20 years of experience, Axiom is a trusted IT services provider specializing in compliance, cybersecurity, and cutting-edge technology solutions. Our SMB-focused clients rely on us for full-spectrum IT services, including :

Help Desk Support
Cloud Solutions (Azure, Microsoft 365, Google Workspace)
Compliance and Cybersecurity Services (NIST, CMMC, GRC frameworks)

As one of the first MSPs CMMC Level 2 certification, we are committed to setting the standard for excellence in the industry. Join us and be part of a team that’s at the forefront of technology and compliance.

Your Responsibilities

Provide Tier 2 / 3 technical support to clients, both remotely and on-site, while ensuring exceptional customer service.

Manage and resolve service requests efficiently and professionally.

Contribute to and lead technical projects, leveraging your expertise to ensure success.

Translate complex technical issues into clear explanations for non-technical clients.

Collaborate closely with the support team to ensure seamless service delivery.

Stay current with industry best practices and emerging technologies.

Why Join Axiom?

At Axiom, we’re not just another MSP. We’re pioneers in delivering compliance-driven IT solutions. Here’s why you should join us :

Be part of a team at the cutting edge of compliance, cybersecurity, and IT innovation.

Access extensive training opportunities and support for professional certifications.

Collaborate with an innovative and dedicated team focused on client success.

Enjoy a challenging and rewarding work environment with opportunities for growth.

Full benefits eligibility after a 90-day probation period.

Learn more about us at https : / / www.axiom.tech

Requirements

At least 2 years of experience supporting workstations in a server domain environment.

Strong experience with Microsoft 365 applications and services .

Microsoft Associate-level certifications (e.g., MS-700) are highly valued.

Familiarity with compliance standards like NIST, CMMC, and GRC is highly valued.

Experience working in an MSP environment, using PSA tools like ConnectWise Manage and RMM tools such as NinjaOne, Kaseya, or ConnectWise is a plus.

Exceptional communication skills with the ability to explain technical concepts to diverse audiences.

Strong analytical and problem-solving abilities with attention to detail.

Preferred Qualifications

Experience working within compliance frameworks like CIS, NIST, CMMC, and GRC .

Previous experience supporting and leading technical projects.

Additional certifications in Microsoft, cybersecurity, networking, or cloud technologies .

Benefits

Health Care Pla (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick, & Public Holidays)

Work From Home

Training & Development

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It Help Desk Technician • Jacksonville, FL, US

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