Sr. Onboarding Manager

Allworth FinancialWalnut Creek, CA, US

6 days ago

Job type

Full-time

Job description

Sr. Onboarding Manager

Allworth Financial is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Allworth Financial is a high growth, private equity backed, multi-branch Registered Investment Advisor. Founded in Sacramento, California, in 1993 Allworth is primarily a fee-based, employee-centric fiduciary advisory firm, that prides itself on emphasizing client well-being and education. The business is a multi-billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious "Circle of Excellence" award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best-loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2022.

This is a Full-Time, Exempt Hybrid role based out of our offices in Folsom, CA, Sacramento, CA, Walnut Creek, CA, or one of our other Bay Area offices. Base salary range is $100K- $115K plus quarterly bonus.

The Sr. Onboarding Manager partners closely with the Custodial Referral Programs (CRP) Team to provide a superior onboarding experience to the clients referred to Allworth for financial guidance and advice solutions by our custodial partners. As Team Lead, they provide active management, workflow direction, and ongoing mentorship to the broader Onboarding Team. Moreover, the Sr. Onboarding Specialist, Team Lead is responsible for all aspects of CRP client onboardings, including processes and procedures, timely execution, and, of course, top-notch relationship management. The role is critical to the seamless onboarding experience and expert service delivery Allworth Clients expect and deserve.

The Sr. Onboarding Specialist, Team Lead works actively as part of a cross-functional, centralized support team to :

Oversee and provide a seamless onboarding experience for all new referral program clients, including the preparation and delivery of new account documents;
Coordinate with all internal and external parties to ensure timely completion of documents and funding of financial accounts;
Provide direct management of and workflow direction to the broader Onboarding Team and help train and mentor incoming Specialists; and
Maintain superior knowledge of program-specific rules, systems, policies and procedures and serve as a knowledge base to the sales field and clients regarding nuances.

Duties and Responsibilities :

New referral client onboarding (25%) :

Provide superior customer service and ongoing support to seamlessly onboard new referral clients to Allworth;

Prepare onboarding paperwork packets, including new account documents, for incoming clients;

Ensure expedient delivery and timely completion of new account documents;

Coordinate the opening and funding of investment accounts, which may consist of individual, organization retirement, and / or trust accounts;

Enter all pertinent new client account information and onboarding notes in CRM;

Adhere to best-in-class response and turnaround times throughout the new client onboarding process.

External & internal relationship management (20%)

Deliver an exceptional onboarding experience to all incoming referral clients;

Actively build personal relationships with clients, advisors, sales reps, referral partners, and all external parties involved in the onboarding process;

Partner with sales representatives and advisor teams to achieve best-in-class service execution;

Remove any roadblocks for clients and focus on ease of doing business;

Customize exceptional service to each incoming client and demonstrate ownership, with timely completion, of their requests.

Onboarding Team oversight (40%)

Direct management of the Onboarding Team;

Set the bar with high quality and accuracy of work;

Understand and train to department and program workflows, service-level agreements (SLAs), and policies and procedures;

Mentor incoming Specialists for skill development and career growth;

Identify internal process and system improvements and partner with leadership to implement changes.

Sales team support (15%)

Maintain superior knowledge of program-specific rules and systems and serve as a knowledge base to the sales field and clients regarding nuances;

Help to build out the necessary processes and system requirements to facilitate a seamless central client services experience for referral program clients;

Support implementing enhancements and changes to CRM, and other internal systems, as necessary.

Experience and Qualifications :

4-year degree in finance, business or related;

7+ years of client service support or related industry experience;

Previous management experience a plus;

Working knowledge of Salesforce or a similar CRM;

Superior organizational skills and attention to detail;

Excellent verbal and written communication skills;

Independently motivated with the ability to work across multiple teams;

Well-suited for a fast-paced environment with shifting priorities and goals;

Strong ethics and integrity with a commitment to maintaining confidentiality;

Emotionally intelligent and a natural relationship builder;

Must be in good compliance standing with all rules, regulations and policies.

OSHA Requirement : This position requires the ability to stand or sit for long periods of time, lift at least 15 pounds, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Benefits :

We value our associates' time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including :

Medical : Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates;

Dental insurance with MetLife;

Vision insurance with VSP;

Optional supplemental benefits;

Healthcare savings accounts with company contribution;

Flexible spending accounts;

Flexible working arrangements;

Generous 401K contributions;

Exempt associates qualify for our flexible paid time off policy.

Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment;

11 Paid Holidays;

Option to participate in our Equity Purchase Program;

Future growth opportunities within the company.

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Benefits are available to full-time associates who work more than 30 hours a week.

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Sr Manager • Walnut Creek, CA, US